Senior Policy Manager, Trust & Safety

Job Description

TRUST AND SAFETY

What We Do

The Epic Trust and Safety team provides a safer experience for Epic users. We work across multiple products and services to improve technology and craft transparent policies so our players and users can have positive experiences on our platforms.

What You'll Do

We are looking for an experienced senior policy manager to support the Policy function of Epic's Trust and Safety team. This person will support internal and external policy development for our global moderation efforts across our products. You will draft policies and support executive alignment on internal and external policies for our enforcement and content moderation teams to apply effectively and equitably. Focusing on enforceability when developing policy is key!

In this role, you will
• Support high-priority escalations or consultations, making sound, reasoned judgments even in high-visibility or urgent situations, and maintaining consistent and concise communication with relevant stakeholders
• Help solve complex, nuanced policy challenges using research, industry standards, prior industry experience, and/or data where relevant
• Stay up-to-date on current and emerging policy trends, resources, and mitigations, especially within the gaming industry
• Collaborate closely with colleagues in trust and safety, legal, public policy, product, and engineering to gather and consolidate insights, input, and expertise into policy development or policy enforcement decisions; Partner with enablement to scale policies across the ecosystem
• Respectfully share opinions in a manner that respects past decisions and allows for new perspectives, and is inclusive of diverse viewpoints
• Become a trusted partner for Epic product and cross-functional teams and be an internal expert for products across our ecosystem, such as individual games or specific policies
• Engage in a collaborative, supportive, and fun work environment that values open and direct communication and knowledge-sharing

What we're looking for
• 5+ years of experience working in Trust & Safety, with the majority of that experience in Policy roles
• Handling high priority on-call escalations outside of normal business hours
• Experience developing policy for products with user-generated content and 100M+ users; experience in gaming is a plus
• Self-motivated and able to independently drive results
• Excellent problem-solving and decision-making abilities, especially in high-pressure situations, while demonstrating composure and flexibility
• Someone who has a strong bias for action and is always driving improvements and optimization in teams, tools, processes, and policies
• A great teammate who helps maintain and nurture team culture
• Able to work in a dynamic environment and successfully manage multiple concurrent projects

Note to Recruitment Agencies: Epic does not accept any unsolicited resumes or approaches from any unauthorized third party (including recruitment or placement agencies) (i.e., a third party with whom we do not have a negotiated and validly executed agreement). We will not pay any fees to any unauthorized third party. Further details on these matters can be found here.

Jobcode: Reference SBJ-gwq97p-3-140-198-3-42 in your application.