Senior Operations Manager

Job Description

PARTNER OPERATIONS - EPIC GAMES STORE

What We Do

The Store Operations & Release Management team within the Epic Games Store works closely with external partners and our Account Management, Technical, Marketing, Social, QA, and many other internal teams to drive the product release effort as we build and maintain the premier multi-platform storefront across PC and Mobile.

What You'll Do

The Store Operations & Release Management (STORM) team is looking to hire a Senior Operations Manager with critical knowledge and expertise in the partner operations and release management processes that support the Epic Games Store. This role will focus on enabling operational efficiency for a broad set of functions that aid our Epic Games Store partners ability to distribute their products on the platform.

In this role, you will
• Drive excellence in store and product quality on EGS by iteratively enhancing the process of validating products on all platforms pre- and post-launch. Identify and implement ideal tooling solutions to accomplish these goals. Guarantee adherence to EGS policies and standards, ensuring all products consistently deliver expected features and functionality
• Harness insights from partner cases and forum interactions to elevate and cultivate best-in-industry partner support that caters to partners across diverse skill and experience levels
• Manage and Refine workflows developed to operationalize a variety of Store programs and equip Partners with resources needed for their program participation success
• Craft and implement a comprehensive global SPT support framework to broaden the reach of EGS, fostering new partnerships across diverse global regions. This model will prioritize in-language support, ensuring seamless communication and assistance tailored to specific regions.
• Build bridges - Collaborate with Store Operations & Release Management, Technical Account Managers, Marketing, and other teams to identify common themes for partner-impacting improvement; lead exercises that align on priority and solution ranking and drive them to successful outcomes
• Communicate - Provide transparency on project statuses and risks to stakeholders to ensure proper alignment across multiple channels.

What we're looking for
• 7-10 years of program and/or product release management or production experience
• Proven tolerance for ambiguity and willingness to pick up any tasks thrown your way to support the team effort
• Strong preference for applicants with exposure to Gaming industry release process and merchandising a game store or marketplace.
• Exceptional communication skills with experience in external partner engagement
• Excellent organizational skills with strong attention to detail
• Highly collaborative and understand the value of bringing perspectives together to accomplish tasks
• Familiarity with the following tools:
• Microsoft Office, Google Suite
• JIRA, Confluence, Asana
• Tableau
• Excels at leaving things better than they found them, constantly pushing for improvements in our process, tools, documentation, quality, and partner experience
• Talent in driving success with minimal supervision

Note to Recruitment Agencies: Epic does not accept any unsolicited resumes or approaches from any unauthorized third party (including recruitment or placement agencies) (i.e., a third party with whom we do not have a negotiated and validly executed agreement). We will not pay any fees to any unauthorized third party. Further details on these matters can be found here.

Jobcode: Reference SBJ-rj3791-18-189-185-56-42 in your application.