Saas Engineering Manager

Job Description

IT

What We Do

Create and maintain a proactive and stable IT environment as well as provide IT support to our Epic people. You will be empowered to shape processes that deliver optimized IT service across our business. Work with emerging technologies while enabling IT success for everyone.

What You'll Do

Epic Games is looking for a technical manager to lead a mature team of 4-6 engineers and administrators in our SaaS Engineering team. Reporting through the User Engineering org, this role will partner with both business and technology teams to align technical solutions with the company's overall objectives. The ideal candidate for this position is an experienced engineer turned manager, passionate about practical problem solving, while also balancing the longer-term strategic needs of Epic Games. They will play an instrumental role in designing the roadmap for SaaS application engineering & administration. This leader will focus on team development, engaging individuals in the team, giving and receiving feedback, and building a collaborative team culture. The right person will have evidence of success in sourcing and hiring diverse candidates, practicing candor and clear communication with direct reports, growing the overall impact of their function through high performing team members.

In this role, you will
• Lead the IT team responsible for managing a broad portfolio of critical SaaS apps, including Google Workspace, Slack, and more
• Use your technical and strategic expertise to ensure these tools are robust, secure, and scalable
• Provide support, leadership, and guidance to the team, helping them understand the team's priorities and the impact of their work
• Collaborate with cross functional customer success and outsourced support teams to evaluate and make decisions about critical enterprise tools
• Partner closely with the User Engineering producer (Scrum Master / PM) to review backlog items, prioritize projects and tasks, to deliver on our commitments to the business, tracking work in a reasonable manor
• Work with Business Operations for regular audits of enterprise SaaS applications to evaluate their support model and suggest improvements to system ownership and support
• Partner with IT Support to ensure that escalations between support and engineering teams for systems owned in this space are consistent and scalable
• Focus on strategy and vision for the team that leads us towards fully automating all workflows possible
• Partner with other Tech Services teams to identify product gaps, create and implement new solutions

What we're looking for
• 3+ years of experience managing an IT team in SaaSOps, Collaboration Tools, Application Engineering, or similar, driving technical decisions and mentoring engineers
• 3+ years of hands-on experience as a SaaS application administrator or engineer
• Proven experience supporting enterprise communication tools such as Google Workspace and Slack
• Experience as an engineer but knows how to be a coach (not a player)
• Ability to effectively communicate with both technical and non-technical teams
• Ability to gather and translate requirements needed to build effective, sustainable solutions that align with the overall business and Tech Services objectives
• In depth experience with public/private/hybrid cloud models, systems management, IT Operations tools and best practices
• Strong technical communication and documentation skills
• Familiarity with Agile work methodology
• Familiarity with tracking work management in Atlassian tools

Note to Recruitment Agencies: Epic does not accept any unsolicited resumes or approaches from any unauthorized third party (including recruitment or placement agencies) (i.e., a third party with whom we do not have a negotiated and validly executed agreement). We will not pay any fees to any unauthorized third party. Further details on these matters can be found here.

Jobcode: Reference SBJ-reen90-18-218-76-113-42 in your application.