Director, User Experience Research

Job Description

UX RESEARCH
What We Do
Our team of UX researchers provide rigorous research support and insights for all of our games and products. Our goal is to be the voice of our players and users, and help the designer-intended experience for them be realized.
What You'll Do
As the Director, User Experience Research, you will be responsible for leading, growing, and championing a team made up of three main teams, each with their own manager: the User Experience Research Team, the User Experience Data Research Team, and the User Experience Playtest Research Team. Via your experience and deep methodological understanding you will lead these teams in producing the highest quality and actionable research possible.
In this role, you will
• Leading the User Experience Research team in creating accurate, legally compliant, quick, and actionable research insights for all products at Epic
• Guiding the methodology and processes of the User Experience Research team, including growing the capabilities and skills of the team, while also reviewing and being deeply aware of the Insights coming from your team. You should be the methodology expert for user/player research at the company as well as knowing about past, current, and future research and insights
• Being involved in and improving peer review and research design, analysis, and visualization across the team
• Representing and championing the data of your team and User Research processes and value across Epic and at the highest levels of the company
• Maintaining, building, and growing relationships within the company with partners and senior leaders
• Working closely with other leaders in Insights and Product management to build a complete picture of players and users
• Legal compliance tasks around data collection and storage that you can also communicate within the team
What we're looking for
• 8+ years of leadership experience
• 9+ years of User Experience Research experience in the games industry
• You are a research methodology expert (UX Research, survey design, and analysis) and live and breathe how to design research to get high quality accurate and actionable insights quickly. You are a scientist that cares deeply that research is carried out correctly
• Excellent communication and interpersonal skills. You can deliver information about where things are not working in a way that is not only direct, understood, and actionable, but is also empathic and understands the challenges that designs and developers are facing. Your team's Insights must also be heard at and understood at the highest levels of the company.
• A passion for games and understanding the experiences of game players. You must deeply understand the gaming space
• Experience working with the legal requirements around personal information and research
• Experience in writing and reviewing detailed reports and presenting data findings/analysis at all levels
• SQL and/or Tableau experience
• Market Research/Consumer Insights Experience
• Unreal Engine Experience

Note to Recruitment Agencies: Epic does not accept any unsolicited resumes or approaches from any unauthorized third party (including recruitment or placement agencies) (i.e., a third party with whom we do not have a negotiated and validly executed agreement). We will not pay any fees to any unauthorized third party. Further details on these matters can be found here.

Jobcode: Reference SBJ-d26wy7-3-135-240-57-42 in your application.