Sr Technical Support Engineer

Job Description

The Walt Disney Company is a world-class entertainment and technology leader. Walt's passion was to continuously envision new ways to move audiences around the world-a passion that remains our touchstone in an enterprise that stretches from: animation, theme parks, resorts and a cruise line to sports, news, movies and a variety of other businesses. Uniting each endeavor is a commitment to creating and delivering unforgettable experiences - and we're constantly looking for new ways to enhance these exciting experiences. Part of the Walt Disney Television Group, Disney Television Animation (DTVA) is a high-volume digital animation production studio. Because of DTVA's strong use of commercial and custom software technologies to create its animation products, its use of technology, engineering, development techniques and software are critical to its production operations and workflows. Disney Television Animation Technology (DTVAT) innovates and delivers solutions that support our animation studio whose content is legendary and transcends generations. As part of the Technology team you'll be joining a group of passionate, dedicated technologists solving a range of interesting problems in innovative ways in an exciting and dynamic industry. We are looking for high-performing, motivated individuals who are generalists and proficient in many technologies and languages. Our team embraces disruptive thinkers who can drive innovation.

We're looking for an intellectually curious, business-savvy, analytical powerhouse to join the Disney Television Animation Technology team as a Senior Technical Support Engineer. In this role, you will be responsible for supporting solutions across the various Disney Television Animation: Business departments, Production Crews and Development Crews.

Responsibilities:

Senior Technical Support Engineers (STSEs) interact with department management, animation production crews and supporting departments to provide second tier technical support to the DTVA production business. STSEs work closely with our technology vendors and our Technology department's System Administrators and Technical Coordinators to resolve multi-platform software and hardware problems for production, development and administrative users.
• Leads troubleshooting complex production support situations. Leads support researching, testing and implementing optimized technical solutions for production users.
• Vendor troubleshooting
• Access Directory administration
• Special Issue tracking and qualification
• Multi-platform computer system management (Linux, Apple OS X and Windows):
• Administration
• Security policy / access rights
• Imaging
• Remote control
• Customization
• Application support
• Leverages array of software utilities to troubleshoot and streamline department services
• Understands production workflows and timelines.
• Measure, calibrate and validate color reference displays and OS parameters to meet DTVA production requirements.
• Performs miscellaneous technical special projects as assigned by department management.
• Writes scripts as needed for automating processes.
• Functions as a point of support escalation within the Support Engineering group.

Preferred Qualifications:
• 5 to 8 years of experience working with (advanced troubleshooting and configuration experience) Linux or UNIX, Mac OS and Microsoft Windows based systems in a network environment.
• 5 to 8 years of experience working with computer graphics / media applications
• 5 to 8 years in supporting computer systems in a large company / enterprise environment.
• 5 to 8 years of experience working with network management and administration utilities in TCP/IP networking environment.
• Ability to script OS functions on Linux, Mac OS and Microsoft Windows.
• Able to communicate technical information effectively – both written and verbally.
• Ability to work in a fast pace, production critical team environment.
• Must have a strong customer service orientation and have the ability to work with a diverse user community.
• Must be well organized and detailed oriented.

Preferred Education
• Bachelor's degree in a technical discipline.

Jobcode: Reference SBJ-g3y95d-3-15-158-134-42 in your application.