Sr. Technical Account Manager

Job Description

About the Role & Team

Disney's Direct to Consumer (DTC) team oversees the Hulu and Disney+ streaming businesses within the Disney Entertainment division, helping to bring The Walt Disney Company's best-in-class storytelling to fans and families everywhere.

Disney's Technical Account Management (TAM) team is dedicated to positioning Disney DTC as a leader in the industry through strategic partnerships for its DTC video streaming services, including Disney+, Hulu, and ESPN+. This involves collaboration with top-tier mobile operators, connected device, consumer electronics companies, and various telecommunications and pay TV providers (MVPDs).

The team's primary responsibility is to foster strong relationships with these partners, advocating for Disney's product and technology initiatives across a diverse array of global distribution channels.

What You Will Do

Reporting to the Sr. Director, Technical Account Management, the Sr. Technical Account Manager (TAM) will oversee all technical aspects of Disney's relationships with distributors. This role involves close collaboration with business development teams to onboard partners, promote our product offerings, and define and deliver platform features that support our distribution strategies.

The Senior TAM serves as a vital link among business, product, and technology teams, managing technical relationships with both internal and external partners. You will act as the primary liaison for distribution partners and collaborate closely with our technical and product teams. Additionally, you will lead integration efforts, conduct technical due diligence on new platforms, and influence the future roadmaps of our partners.

Given the regional and global nature of this role, you will frequently engage with partners and internal teams across various time zones. A successful Senior TAM will have experience working with geographically dispersed teams, and travel within the US may be required.

The ideal candidate will possess a strong passion for and extensive experience in digital media and video streaming solutions, including both live and VOD. They should demonstrate a track record of managing cross-functional teams on complex technology integration projects and have a solid understanding of application development across multiple platforms. Additionally, a proven ability to establish and maintain positive relationships with external partners and internal stakeholders-including product, technology, business, and executive teams-is essential.

Responsibilities
• Support the Sr. and Executive TAM Directors in managing day-to-day relationships with third-party partners, ensuring successful integrations and platform launches. This includes administrative tasks such as setting up accounts for new partners and scheduling meetings.
• Build strong relationships with global distribution partners to identify new capabilities, features, and requirements, providing implementation recommendations to internal business, product, and technology teams.
• Educate and advocate persuasively for Disney DTC's product and technology interests to third-party distribution partners.
• Triage and troubleshoot issues related to billing integrations or application performance.
• Project manage new initiatives with partners, including onboarding new partners and launching new features, functionalities, or territories.
• Oversee requirements identification and technical integrations with third-party distribution partners to align with business objectives.
• Collaborate with internal stakeholders from product and technology teams to identify challenges and resolve blocking issues that involve third-party partners.
• Work with internal legal, sales, and business development teams to drive distribution deals that support product and technology goals.

Required Qualifications & Skills
• Minimum of 5 years of experience in a technical account management or product management role.
• Proven experience with consumer subscription products, including billing and entitlement integrations.
• Extensive background in leading complex end-to-end technology integration launches for digital media and streaming video solutions (both live and VOD).
• In-depth knowledge of live and VOD streaming video solutions for OTT and direct-to-consumer services.
• Strong understanding of streaming media consumer electronics (CE) devices and platforms, including web, mobile, connected devices, living room devices, and set-top boxes.
• Experience collaborating with third-party consumer electronics partners, technology partners (SoC, middleware, STB OEMs), and platform distribution partners.
• Familiarity with video streaming technologies encompassing video playback, encoding, packaging, DRM, CDN, and ad integration.
• Exceptional customer relationship and account management skills, with a demonstrated ability to influence and advocate for Disney's product and technology initiatives while identifying implementation requirements.
• Strong communication skills, both verbal and written, with the ability to effectively translate complex technical requirements into business impacts and vice versa.
• Meticulous attention to detail and analytical abilities to tackle complex challenges, identify solutions, and provide actionable recommendations to product, technology, business, and executive stakeholders.
• Capability to uncover business objectives and technology requirements to ensure successful launches with distribution partners.
• Ability to travel domestically.

Required Education
• Bachelor's degree in engineering, computer science, or equivalent experience in product management, media, video streaming, or a related technical field.

Additional Information
• This role is based out of the New York office 4 days a week.

The hiring range for this position in New York, NY is $132,500.00 to $177,600.00 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

About Disney Direct to Consumer:

Disney's Direct to Consumer team oversees the Hulu and Disney+ streaming businesses within Disney Entertainment helping to bring The Walt Disney Company's best-in-class storytelling to fans and families everywhere.

This position is with Disney Streaming Services LLC, which is part of a business we call Disney Direct to Consumer.

Disney Streaming Services LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

Jobcode: Reference SBJ-eox8y5-3-135-190-40-42 in your application.