Solutions Engineer

Job Description

Disney Entertainment & ESPN Technology (DEET) Ad Platforms is responsible for delivering global advertising technology solutions for Disney's Linear & Addressable channels, brands and streaming services. With unmatched scale, premium content and innovative capabilities, we are a market leader in advertising. We build and maintain proprietary technology, ranging from ad
serving and ad delivery, campaign management, reporting as well as all the integrations – internal and external – that come with evolving and maintaining a best-in-class video advertising business.

As an Ad Platform Technical
Operations Solutions Engineer II supporting the Ad Platforms technology team at Disney, you are a part
of a high performing team redefining TV advertising. We're seeking an ambitious Solutions Engineer II who will be responsible for
owning day-to-day technical
operations for the Automated Marketplace at DEET.
Our successful candidate enjoys solving complex & technical problems, is an innately investigative thinker, works with a sense
of urgency, has experience with critical service
operations and strives to provide a high standard
of customer satisfaction in high volume, production environments.

The team is fast moving and requires you to translate technology solutions into business impact, while efficiently working with developers, sales, product and
operations. For this particular role, you should be well versed in ad technology and distributed systems and comfortable getting into the details
of
operational mechanics. You will be accountable for the monitoring, health and growth
of the Automated Marketplace.

Responsibilities
• Assist with
owning day-to-day technical
operations for the Ad Platforms Technical
Operations team Automated Marketplace and Core Ad Serving integrations
• Ensure monitoring and alerting
on production services are in place, and be available
on-call for production incidents and new product launches
• Triage, respond to and de-escalate inbound escalations (tickets) in a timely manner while maintaining a high standard
of professionalism and client satisfaction
• Investigate complex issues, diagnose product bugs, and resolve requests
• Help develop strong partnerships with sales, support, engineering, product management
• and analytics leaders to drive focus
on strategic and tactical channel
objectives
• Maintain detailed support documentation for both internal and external use to
• strategically identify and understand trends
• Contribute to the development
of best practices, team processes, and peer training

Basic Qualifications:
• Bachelor's degree
or relevant years
of experience required
• 3+ years
of experience in ad technology,
operations, support
or incident management.
• Deep understanding
of Exchanges, Real-time Bidding, Demand Side Platforms, Supply Side Platforms, 1st and 2nd price auctions, Programmatic Marketplaces (PMP) and Programmatic Guaranteed (PG) deal types
• Strong grasp
of
online video and display advertising and monetization.
• Solid understanding
of IAB specs
OpenRTB, VAST/VPAID/VMAP

Additional Qualifications:
• Working knowledge
of ad trafficking workflows in an enterprise Ad Server like Google Ad Manager, Freewheel
or similar system
• Experience managing a support ticket queue in JIRA, Zendesk,
or similar system.
• Fluency in SQL. Experience with AWS Athena, DynamoDB, MySQL, Snowflake,
or Hive
• Working knowledge
of monitoring platforms (Cloudwatch, Datadog, Pagerduty
or similar platforms
• Strong communicator who understands the core principles
of advertising technology; preferably with focus in video.
• Highly motivated self-starter with the ability to work well individually and as part
of a team. Have a ''do what it takes'' attitude.
• Ability to think
on your feet during challenging situations, adaptable to change, and thrive in a fast-paced environment
• Experience shipping multiple products in an agile software development environment
• Impeccable written and verbal communication, time management and
organizational skills
• Strong analytical skills and passionate about answering questions with data
• Excited to work in a high-growth and magical company!

#DISNEYTECH

The hiring range for this position in Santa Monica, California is $102,500-$137,500 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

About Disney Entertainment & ESPN Technology:

Disney Entertainment and ESPN Technology (DE&E Technology) provides the technological backbone and product development for Disney's two media business units, while helping to keep the company at the vanguard of innovation – enabling the Company to continuously leverage technology to enhance storytelling and creativity, while delivering scalability, flexibility, and efficiency for its businesses.

This position is with Disney Streaming Technology LLC, which is part of a business we call Disney Entertainment & ESPN Technology.

Disney Streaming Technology LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

Jobcode: Reference SBJ-d8e16m-3-145-8-42-42 in your application.