Senior Media Delivery Operations

Job Description

About the Role & Team

The Media Delivery team at Disney Entertainment & ESPN Technology is responsible for the entire audio and video encoding supply chain from content acquisition to delivery for Disney+, Hulu, and ESPN+. Consisting of an agile and adaptable team of technicians that perform the daily processes and procedures of our live and on-demand video streaming products to deliver a high-quality experience to our viewers. The department's responsibilities provide round-the-clock support for these products, ensuring accurate functionality across all platforms and front-end playback scenarios. The team provides operational and procedural support for our partner products, including system health monitoring and incident management, live and VOD streaming media orchestration, and cross-team communications.

You will be required to work between Tuesday to Saturday and, work 2 days a week in the office.

What You Will Do

As a Senior Media Delivery Operator, you will work with a small but complementary team responsible for supervising and troubleshooting the VOD ingestion pipeline.
• Review audio/visual content against deadlines and coordinate with external partners to fix content to ensure deadlines are met.
• Research and normalize metadata
• Create tracking tickets for assets that need remediation and follow them to completion.
• Troubleshoot technical content issues with A/V, XML, and timed text
• Supervise the health of the encoding pipeline, checking for errors, rejections and failures, and provide technical and operational support.
• Identify and prioritise internal incidents, bringing up them to the appropriate technical teams in a timely manner.
• Update documentation and train team members on procedures.
• Provide ongoing status of the overall state of the ingest pipeline to senior staff.

% of Time

50% Monitors the overall health of the ingest pipeline and supply chain.

20% Troubleshoots and debugs content issues, and raises to as appropriate.

20% Handles ad-hoc projects at the request of a coordinator or manager.

5% Training and Documentation

Required Qualifications & Skills
• BA/BS or equivalent experience required.
• 2+ years of relevant experience
• Background in video or film is helpful
• Solid Understanding of video codecs and encoding
• Familiarity video streaming, specifically HLS
• Understanding of closed captions and subtitles
• Basic understanding of XML and/or JSON
• Experience supporting VOD workflow or Digital Asset Management system
• Strong organizational skills, must be able to supervise large scale projects
• Strong multi-tasking abilities and attention to detail
• Strong communication skills
• Ability to work independently with minimal mentorship

Preferred Qualifications
• Knowledge of Aspera or other advanced delivery systems
• English language proficiency

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. Disney is committed to forming a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.

About Disney Entertainment & ESPN Technology:

Disney Entertainment and ESPN Technology (DE&E Technology) provides the technological backbone and product development for Disney's two media business units, while helping to keep the company at the vanguard of innovation – enabling the Company to continuously leverage technology to enhance storytelling and creativity, while delivering scalability, flexibility, and efficiency for its businesses.

This position is with TWDC (Benelux) BV, which is part of a business we call Disney Entertainment & ESPN Technology.

Jobcode: Reference SBJ-d95mm9-3-128-204-131-42 in your application.