Distribution Ops Manager- Current Servicing

Job Description

On any given day at Disney Entertainment & ESPN Technology, we're reimagining ways to create magical viewing experiences for the world's most beloved stories while also transforming our media business for the future. Whether that's evolving our streaming and digital products in new and immersive ways, powering worldwide advertising and distribution to enhance flexibility and efficiency, or delivering Disney's unmatched entertainment and sports content, every day is a moment to make a difference to partners and to hundreds of millions of people around the world.

A few reasons why we think you'd love working here:
• Building the future of Disney's media: DE&E Technologists are designing and building the infrastructure that will power our media, advertising, and distribution businesses for years to come.
• Reach & Scale: The products and platforms this group builds and operates delight millions of consumers every minute of every day – from Disney+ and Hulu, to ABC News and Entertainment, to ESPN and ESPN+, and much more.
• Innovation: We develop and implement groundbreaking products and techniques that shape industry norms and enhance how audiences experience sports, entertainment & news.

The Current Servicing team within Distribution Operations is responsible for the Servicing, and Localization of titles produced by Disney Channels, ABC Signature, 20th Television and FX Productions.

Responsibilities
• Supervise the delivery process of episodic, feature, bonus, shorts, trailers, artwork, and metadata to various digital platforms globally.
• Key day-to-day tasks include extensive vendor & asset management, inventory research, management of orders, curating source assets, communicating with customers, clients, & internal business ops team, dealing with rejections, establishing a process SLA (Service Level Agreement), and leading vendor & supplier performance metrics.
• Coordinates the creation of servicing, and localization assets used to service clients across all media types
• Liaison between vendors, internal departments, and clients. Responsibilities include handling post charts, on time asset delivery, and weekly milestones are met. Disney specifications and SLA with vendors.
• Responsible for the creation and validation of total estimated cost documentation and ensure work ordered is completed on budget. Reconcile actual billable work and credit memos at the completion of a project. Reviewing and approving invoicing.
• Capable of solving complex problems; takes a new perspective on existing solutions. Works independently while receiving minimal guidance. Exercises' judgment based on the analysis of multiple sources of information.
• Responsible for servicing Current TV and Catalog contents to Disney+, Hotstar, Hulu, Novi and EST clients.
• Is well versed in localization requirements for dubbing and subtitling. Work closely with vendors to lead dubbing and subtitle orders in over 40 languages.
• Uses standard methodologies and knowledge of internal or external business issues to improve products or services; acts as a resource for colleagues with less experience. Role exhibits full knowledge and expertise in the function/specialty.
• Understanding of digital content distribution concepts and technologies. Curiosity about emerging technology and platforms; particularly streaming media services.
• Supervise applicable workflows, ensuring all deliveries have been completed. Communicate deadlines and delivery expectations across functional teams for downstream workflow needs. Call out delivery delays to appropriate teams, inclusive of contingency plan(s). Partner with other collaborators to ensure accurate readiness of assets. Documenting, troubleshooting, and raising issues - ultimately working towards resolution through collaboration of internal or external partners.
• Vendor & Asset Management and Research along with managing orders
• Handling vendor & supplier performance metrics and client relationship
• Work across all territories Distribution Operations services: US/CA, EMEA, APAC, LATAM, China, India, etc.

Basic Qualifications
• 5 years of dynamically complex related experience in the digital distribution space
• Bachelor's degree or equivalent experience required
• Knowledge in Localization, EST/VOD digital distribution specifications, file and packaging formats, workflows, deliverables and quality metrics.
• General understanding on A/V technical formats including IMF, UHD, HDR, Dolby-Vision, ATMOS and Pro-Res as well as localization requirement for dub and sub assets internationally.

Preferred Qualifications
• Bachelor's Degree and 3 years post production, servicing and localization workflows, asset management and client/vendor management experience.
• Ability to anticipate and respond to client requirements proactively.
• Up-to-date technical knowledge in digital media tools and technologies.
• Previous customer service experience and managing clients.
• Previous experience in working with and managing vendors.

Disability accommodation for employment applications

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

The Walt Disney Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

The hiring range for this position in California is $92,700 to $113,300 per year based on a 40 hour work week. The amount of hours scheduled per week may vary based on business needs. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

About Disney Entertainment & ESPN Technology:

Disney Entertainment and ESPN Technology (DE&E Technology) provides the technological backbone and product development for Disney's two media business units, while helping to keep the company at the vanguard of innovation – enabling the Company to continuously leverage technology to enhance storytelling and creativity, while delivering scalability, flexibility, and efficiency for its businesses.

This position is with Twentieth Century Fox Film Corporation, which is part of a business we call Disney Entertainment & ESPN Technology.

Twentieth Century Fox Film Corporation is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

Jobcode: Reference SBJ-rvxo80-18-226-52-171-42 in your application.