Ticket Office-Ticket Window Sales and Service

Job Description

Ticket Office-Ticket Window Sales and Service

Part-Time Ticket Office-Ticket Window Sales and Service

Provide seasonal support at the ticket windows in the Ticket Office during both game days and non-game days. Includes selling tickets at the windows and providing customer service.

ESSENTIAL RESPONSIBILITIES:
• Provide exceptional customer service at all times.
• Sell tickets at the windows in a quick and efficient manner for future games and day of game.
• Excellent oral communication with fans.
• Resolve fan issues – Fan Accommodation / Customer Service areas.
• Accurately balance and provide paperwork for daily sales batch and deposit.
• Assist in exchanging accessible seating and rescheduled games.
• Answer 303-ROCKIES calls when assigned.

JOB REQUIREMENTS:
• High school diploma or equivalent is required.
• Previous ticketing experience and familiarity with Ticketmaster is helpful, although not required.
• Prior sales and/or customer service experience, as well as cash handling experience, is strongly preferred.
• Proficiency using computers is essential.
• Bi-lingual applicants, especially those with Spanish are encouraged to apply.
• The ability to work evenings and weekends is required.
• Required to work the 90-point minimum for the season (roughly 30 games).
• Must be friendly, enjoy working with the public and convey a professional image and demeanor.
• Excellent oral communication skills required.
• Strong ability to work well with co-workers and supervisors in a fast-paced team environment is required.
• Must be able to login into Archtics and be able to sell tickets.
• Proficiency using the Ballpark and Ticketmaster Apps. required.

WORK SCHEDULE:

GAME DAY HOURS

Monday through Sunday when home games are scheduled. The report time is two hours and 30 minutes before game time and usually lasts until as early as 1 – 1 ½ hours into the game or as late as the conclusion of the 7th inning, depending on needs and scheduling.

REGULAR (NON-GAME) HOURS

Includes all hours of business that are not considered game hours during the baseball season. Regular business hours are Monday through Friday, 10:00 a.m. to 5:00 p.m.

SALARY RANGE:
• $18.81 per hour. This is a temporary status, part-time position not eligible for all company benefits.

APPLICATION PROCESS:
• Applications will be reviewed on a rolling basis but must be received by January 17th, 2025
• The estimated time to complete the recruitment process will be by February 17th, 2025.
• A note for Colorado Rockies employees:
• Please apply via the internal job board in UKG by following these prompts: MENU > MYSELF > VIEW OPPORTUNITIES > select the position > CONSENT > APPLY NOW
• If you cannot access UKG, please list your most recent Manager as an Employee Reference on your application.

EQUAL OPPORTUNITY EMPLOYER:

Rockies baseball is for everyone! We pride ourselves on hiring, developing, and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants and employees will receive consideration for employment or promotion without regard to race (including, but not limited to, traits historically associated with race, such as hair texture and length and/or protective hairstyles), color, national origin, gender identity, gender expression, sexual orientation, familial status, marital status, ancestry, age (40+), creed, religion, disability, veteran status, pregnancy/childbirth and related conditions, or any other category or activity protected by law. In addition, we will endeavor to provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities in compliance with the ADA. All employment and promotion decisions will be decided on the basis of qualifications, merit, and business needs.

Experience

Preferred
• 2

Jobcode: Reference SBJ-gx4064-3-12-76-168-42 in your application.