Technician, Tech Operations Center

Job Description

Technician, Tech Operations Center (Farm Team- Chicago)
Overview

Audacy's Network Operations Center has developed an in-house training program for future Broadcast Engineers!

Here's how the program works:
• Spend 1 to 2 years performing the duties of a NOC Engineer at one of our NOC locations - Chicago, Denver, Philadelphia
• You will learn the ins and outs of our technology environment across all of our local markets with on the job real-world training.
• Once you've successfully completed the program and there is an open opportunity within the company, you will have the ability to apply for the role with Audacy engineering experience and skills built-in to your work history.
• The open roles post-NOC training will likely require relocation to markets outside of Chicago, Denver, and Philadelphia.

At Audacy, our farm team is generally a role that is to provide experience and training for young engineers, with an agreement that any successful engineers can move on to a higher level at a given point, usually in an association with a full-time engineer role. Please note: To advance into a full-time engineer role, the candidate must still apply and interview for the position.

Are you an individual that is interested in all things technology, and constantly looking at how tech can make life more efficient and stable? Intrigued by not only making technologies work, but learning how and why they work? Do you want to be on the forefront of an ever-evolving landscape, solving problems on a daily basis while helping deliver our product to the consumer in real-time?

What we do: Known for our outstanding voices across the US, Audacy is the premier provider of local, spoken word, and premium audio content. For technical talent, we have created a team that leverages new toolsets, develops collaboratively with business stakeholders, and is pushing the boundaries of audio every day. You listen to Audacy content all of the time…and may not know how much more incredible audio content we offer including: podcasts, news & sports talk radio, and amazing music stations. As a leader in all-things-audio, Audacy is transforming the listening experience through innovation and interactivity–and you may be just the person to join our team to help us do this!

Must be willing to work one of the following two shifts:

3pm-11pm CST Monday-Friday
OR

9pm-5am CST Friday-Wednesday

Responsibilities

What You'll Do:
• Save the day.
• Keep a birds-eye, over watching view of the entire company's technical operations.
• Provide direct technical support with local market engineers and board ops when necessary.
• Monitor automated and end user incidents, troubleshoot, and resolve problems remotely.
• Create reports on up-time, equipment failures, backup transmission site utilization, and other key metrics.
• Monitor the operation of broadcast radio stations and streaming equipment.
• Proactively monitor the on-air automation systems and the critical elements of Audacy's technical infrastructure.
• Actively seek out issues with a constant eye on each individual market and their technical systems - learning the patterns and identifying potential problems before they impact the consumer product.
• Assist in the development and organization of NOC programs as they are being developed and built.
• Communicate with local market engineers on a regular basis, assuring they are attuned to the NOC procedures and actions taken in their respective markets.
• Work directly with our Audio Streaming department, monitoring streams and providing triage support on our streaming audio delivery.
• Make an impact.

Qualifications

More About You:

Required & Preferred:

Required:
• Passion for knowledge and the drive for personal development.
• Availability to work various hours / days, including weekends and holidays.
• The ability to learn on the fly, and retain information like a sponge.
• Strong time management skills, including the ability to multi-task in a multiple project environment.
• Excellent verbal and written communication skills.
• Strong PC skills including proficiency with the Google Docs Suite. What you might have:
• Two to Four years of college or technical school and/or training; or equivalent combination of education and experience.
• Passion for technology and how things work.
• Self driven ''figure-it-out'' attitude.
• IT & Network knowledge and experience.

Nice-to-Haves
• Experience with digital audio and audio streaming.
• Broadcast experience, technical and/or operational.
• Wide Orbit Automation experience.
• Broadcast Facilities knowledge and maintenance experience preferred
• IT & Network knowledge and experience.

Important Notes:

Please be aware that Audacy will never ask you to send money at any point during the hiring process. Communication from legitimate Audacy representatives will only come from email addresses ending in @audacy.com. If you receive any suspicious requests or communications, please verify their authenticity before responding. About Us

Audacy, Inc. is a leading multi-platform audio content and entertainment company that connects with 200 million consumers. Powered by its exclusive, premium audio content that includes unrivaled leadership positions in news and sports radio, Audacy operates one of the country's two scaled radio broadcasting groups, a rapidly growing direct-to-consumer digital audio platform, multiple audio networks, a major event business and a leading, award-winning podcast studio. Learn more at www.audacyinc.com, Facebook, X, LinkedIn and Instagram.

Responsibilities:

What You'll Do:
- Save the day.
- Keep a birds-eye, over watching view of the entire company's technical operations.
- Provide direct technical support with local market engineers and board ops when necessary.
- Monitor automated and end user incidents, troubleshoot, and resolve problems remotely.
- Create reports on up-time, equipment failures, backup transmission site utilization, and other key metrics.
- Monitor the operation of broadcast radio stations and streaming equipment.
- Proactively monitor the on-air automation systems and the critical elements of Audacy's technical infrastructure.
- Actively seek out issues with a constant eye on each individual market and their technical systems - learning the patterns and identifying potential problems before they impact the consumer product.
- Assist in the development and organization of NOC programs as they are being developed and built.
- Communicate with local market engineers on a regular basis, assuring they are attuned to the NOC procedures and actions taken in their respective markets.
- Work directly with our Audio Streaming department, monitoring streams and providing triage support on our streaming audio delivery.
- Make an impact.

Jobcode: Reference SBJ-rb94y6-3-143-214-86-42 in your application.