Salesforce Automation Engineer

Job Description

Overview

Job Title: Salesforce Automation Engineer

Department: Technical

Reporting To: Director, Enterprise Analytics

Employment Type: Full Time

Pay Transparency: $135,000.00/yr. to $150,000.00/yr.

The anticipated starting salary range for Philadelphia-based individuals expressing interest in this position is $135,000.00/yr. to $150,000.00/yr.

Salary to be determined by the education, experience, knowledge, skills, abilities and location of the applicant, as well as internal and external equity.

Location(s): Philadelphia OR New York City

Work Arrangement: Hybrid with Three Days On-Site
Overview:

At Audacy, we're pushing the boundaries of what's possible with Salesforce. We are constantly exploring how cutting-edge AI and automation can optimize our revenue platforms and propel business growth. This role demands understanding of Salesforce's AI/GenAI capabilities and a passion for building intelligent solutions that deliver tangible results.

Reporting to the Director, Enterprise Analytics, this role joins a team of technical data specialists that understand how to create value for the business through the integration and visualization of data. Understanding the importance of data integrity, robust APIs, and efficient data flow across the company's multiple systems and departments, this role will focus primarily on Salesforce, driving the delivery of solutions that integrate flawlessly with our existing infrastructure.

Responsibilities

What You'll Do:

As an AI/Automation Engineer, you will be a technical expert in developing and deploying AI and automation solutions within our Salesforce.com ecosystem. You will be hands-on with code, leveraging your expertise to:

Develop AI-powered applications: Build custom AI models using Einstein AI, Salesforce's GenAI tools, and other relevant technologies to address business challenges across sales, marketing, and service. This includes tasks such as:
• Customize Salesforce Modeling: Leverage Einstein and AgentForce to increase transparency and success within the sales cycle.
• Natural Language Processing (NLP): Implement Salesforce's NLP solutions for sentiment analysis, text summarization, and chatbot development.
• Automate complex processes: Design and implement sophisticated automation solutions using Salesforce Flow, Process Builder, Apex, and other tools to streamline workflows and increase efficiency. This includes:

Salesforce Flow Orchestration: Develop complex flows to automate lead routing, opportunity management, and customer onboarding processes.
• Apex Development: Write custom Apex code to extend Salesforce functionality and integrate with external systems.
• Robotic Process Automation (RPA): Explore and implement RPA solutions to automate repetitive tasks and integrate with legacy systems.
• Integrate with Salesforce's GenAI Capabilities: Leverage Salesforce's generative AI tools to create innovative solutions for revenue generation or operational efficiencies.

AI-powered content generation: Automate the creation of marketing materials, sales emails, and knowledge articles.
• Code generation: Use GenAI to assist in writing Apex code, reducing development time and improving code quality.
• Personalized customer experiences: Develop solutions that deliver dynamic and personalized content based on individual customer needs and preferences.

Tableau experience: Integration experience for customized dashboard development.
• Analyze business requirements and translate them into technical specifications for AI and automation solutions.
• Design, develop, test, and deploy AI models, automation scripts, and GenAI-powered applications within the Salesforce.com environment.
• Collaborate with developers, architects, and business stakeholders to ensure solutions are scalable, maintainable, and aligned with business needs.
• Monitor the performance and accuracy of AI models and automation processes, making adjustments as needed.
• Stay informed about the latest advancements in AI, GenAI, and automation technologies, continuously exploring new ways to innovate within the Salesforce platform.

Qualifications

Qualifications:
• Bachelor's degree in Computer Science, Engineering, or a related field.
• 3+ years of experience in Salesforce.com development, including strong proficiency in Apex, Visualforce, and Lightning Web Components.
• Proven experience in designing, developing, and deploying AI/ML models using Python or other relevant languages.
• Hands-on experience with Salesforce AI tools (Einstein AI, GenAI) and automation frameworks (Flow, Process Builder) preferred.
• Excellent analytical, problem-solving, and debugging skills.
• Strong communication and collaboration skills.
• Salesforce certifications (e.g., Platform Developer II, Application Architect) preferred.
• Contributions to open-source projects or AI/ML communities appreciated.

Key Performance Indicators:
• Automation ROI: the financial return from automation initiatives
• Revenue uplift: including increases in sales, lead conversion rates, or deal sizes
• Customer impact: the positive impact of AI/automation on customer satisfaction, engagement, or retention
• Time saved through automation: cost savings and increased productivity, contributing to ROI calculations

Important Notes:

Please be aware that Audacy will never ask you to send money at any point during the hiring process. Communication from legitimate Audacy representatives will only come from email addresses ending in @audacy.com. If you receive any suspicious requests or communications, please verify their authenticity before responding.
About Us

Audacy is a scaled, leading multi-platform audio content and entertainment company differentiated by its exclusive, premium audio content. Audacy operates one of the country's two scaled radio broadcasting groups with leading positions across the country's largest markets, as well as one of the country's largest podcast networks and the Audacy direct-to-consumer streaming platform. Audacy is a major event producer and a digital marketing solutions provider and is the unrivaled leader in local news and sports radio. Learn more at www.audacyinc.com, Facebook, X, LinkedIn and Instagram.

Responsibilities:

What You'll Do:

As an AI/Automation Engineer, you will be a technical expert in developing and deploying AI and automation solutions within our Salesforce.com ecosystem. You will be hands-on with code, leveraging your expertise to:
Develop AI-powered applications: Build custom AI models using Einstein AI, Salesforce's GenAI tools, and other relevant technologies to address business challenges across sales, marketing, and service. This includes tasks such as:
- Customize Salesforce Modeling: Leverage Einstein and AgentForce to increase transparency and success within the sales cycle.
- Natural Language Processing (NLP): Implement Salesforce's NLP solutions for sentiment analysis, text summarization, and chatbot development.
- Automate complex processes: Design and implement sophisticated automation solutions using Salesforce Flow, Process Builder, Apex, and other tools to streamline workflows and increase efficiency. This includes:
Salesforce Flow Orchestration: Develop complex flows to automate lead routing, opportunity management, and customer onboarding processes.
- Apex Development: Write custom Apex code to extend Salesforce functionality

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Jobcode: Reference SBJ-rbv4zk-3-19-208-67-42 in your application.