Product Operations Manager

Job Description

Overview

Job Title: Product Operations Manager

Department: Digital

Reporting To: Senior Director, Digital Operations

Employment Type: Full Time

Pay Transparency:

The anticipated starting salary range for Philadelphia-based individuals expressing interest in this position is $85,000/yr. to $95,000/yr.

Salary to be determined by the education, experience, knowledge, skills, abilities and location of the applicant, as well as internal and external equity.

Audacy offers employees who are eligible for benefits with a comprehensive benefits package which includes: a health care coordinator, medical, dental, vision, mental health, telemedicine, flexible spending accounts, health savings account, disability, life insurance, critical illness, hospital indemnity, accident insurance, paid time off (sick, flex-time away/vacation days, personal, parental, volunteer), 401(k) retirement plan, student loan payment assistance program, legal assistance, life assistance program, identity theft protection, discounted home and auto insurance, and pet insurance.

Location: Philadelphia

Work Arrangement: Hybrid 3 days in office required
Overview:

The Product Operations Manager role will support all aspects of the Audacy, Inc. owned and operated platforms such as the Audacy app, local and national websites, media hosting platforms, other emerging platforms in addition to partner platforms. This person will work with Product and Operation team members to manage special projects, provide high level support, agendas, and information flows.

Reporting to the Senior Director, Product Operations, this role will lead the monitoring/resolution strategy of digital production issues, maintaining and optimizing digital operations, implementing product strategy and direct-to-consumer initiatives across various content systems and implementing continuous improvements across all digital channels. This role requires organizational drive, process improvement skills, an analytical mindset, strong communication skills, leadership ability, vendor management experience, ability to cross-collaborate, and an interest in driving product quality.

Responsibilities

What You'll Do:
• Implement and manage a portfolio of initiatives and projects for the Product and Operations teams
• Manage the operations and production support of owned and operated digital properties and partner platforms such as websites, mobile app, and Alexa and other voice platforms
• Proactively manage and escalate major risks, bugs/defects, and dependencies impacting multiple teams/groups.
• Resolve technical and non-technology related issues impacting multiple teams/groups, escalating to teams using established workflows, and managing resolution.
• Recommend solutions to management based on an understanding of business and technical issues.
• Develop, implement and maintain operations processes to maximize user adoption and channel containment for service and support transactions.
• Other responsibilities as required.

Qualifications

More About You:

Required/Preferred:
• Bachelor's degree in Communications, Business, Marketing, Computer Science or relevant field
• 3+ years of relevant online/digital experience in a fast paced environment, preferably with media or related industry experience
• Strong understanding of data querying methods, including use of template syntax to retrieve and analyze API and Database results
• General understanding of front end coding languages (HTML, CSS, Javascript, JSON)
• Understanding of technical aspects of web and mobile applications, including database-driven functionalities, general web functionality, page header and web requests, etc.
• Project management skills with an excellent ability to organize complex tasks
• Excellent written and oral communication skills, problem solving skills and decision-making skills
• Highly motivated individual with a passion for positive change
• Ability to multi-task and manage several projects at once
• Portfolio of tools/solutions launched in previous roles for business process automation (Atlassian, Zendesk)
• A structured thinker who helps advance the strategy and execution of the Product Operations team
• Proven record of productivity and comfort with navigating high-volume information flows, multiple competing stakeholders, situational ambiguity, and complexity.

Important Notes:

Please be aware that Audacy will never ask you to send money at any point during the hiring process. Communication from legitimate Audacy representatives will only come from email addresses ending in @audacy.com. If you receive any suspicious requests or communications, please verify their authenticity before responding.

#LI-ET About Us

Audacy, Inc. is a leading multi-platform audio content and entertainment company that connects with 200 million consumers. Powered by its exclusive, premium audio content that includes unrivaled leadership positions in news and sports radio, Audacy operates one of the country's two scaled radio broadcasting groups, a rapidly growing direct-to-consumer digital audio platform, multiple audio networks, a major event business and a leading, award-winning podcast studio. Learn more at www.audacyinc.com, Facebook, X, LinkedIn and Instagram.

Responsibilities:

What You'll Do:
- Implement and manage a portfolio of initiatives and projects for the Product and Operations teams
- Manage the operations and production support of owned and operated digital properties and partner platforms such as websites, mobile app, and Alexa and other voice platforms
- Proactively manage and escalate major risks, bugs/defects, and dependencies impacting multiple teams/groups.
- Resolve technical and non-technology related issues impacting multiple teams/groups, escalating to teams using established workflows, and managing resolution.
- Recommend solutions to management based on an understanding of business and technical issues.
- Develop, implement and maintain operations processes to maximize user adoption and channel containment for service and support transactions.
- Other responsibilities as required.

Jobcode: Reference SBJ-r13bv0-18-188-113-189-42 in your application.