IT Support Specialist

Job Description

Overview

Job Title: IT Support Specialist

Department: Technical

Reporting To: IT Manager

Employment: Full Time

Pay Transparency:

The anticipated salary for Los Angeles-based individuals expressing interest in this position is $80,000/yr.

Audacy offers employees who are eligible for benefits with a comprehensive benefits package which includes: a health care coordinator, medical, dental, vision, mental health, telemedicine, flexible spending accounts, health savings account, disability, life insurance, critical illness, hospital indemnity, accident insurance, paid time off (sick, flex-time away/vacation days, personal, parental, volunteer), 401(k) retirement plan, student loan payment assistance program, legal assistance, life assistance program, identity theft protection, discounted home and auto insurance, and pet insurance.

Location: Los Angeles

Work Arrangement: On-Site 5 days a week.

Audacy Los Angeles is looking for an IT Support Specialist to join the team!

Responsibilities

What You'll Do:
• Setting up or Diagnosing staff Laptops, Desktops, Peripherals, and Software.
• Imaging/Deploying hardware, Reviewing, implementing and in many cases, refining technical documentation.
• Must be able to assemble, disassemble, reassemble, upgrade, Install, and in most instances, test and upgrade PC hardware, software and peripherals.
• Helping resolve IT related technical issues.
• Helping Team members connect to company resources in office or remotely.
• Helping Team members with handheld devices (Iphone, Android, Ipad).
• Support Team members in a timely manner and demonstrate the ability to perform with minimal oversight.

Qualifications

More About You:

Required & Preferred:
• Must have proficient knowledge of Microsoft Products including, Server, Windows 10/11, Mac OS X, iOS, Android, Microsoft Office and Google Workspace.
• Must have significant experience providing end-user support, using a ticketing system, documenting, Multitasking and Thrives in Fast paced environments.
• Some Linux, Scripting and Cisco network experience desired.
• Some Experience in Broadcast Media, and Radio industry technology is highly recommended.

PHYSICAL REQUIREMENTS:

While performing the duties of this job, the employee frequently has to use hands and fingers to handle or feel objects, power tools or controls; reach with hands and arms; talk and hear. Duties include lifting, relocating, transporting technical hardware, and other office equipment. The majority of the work day will be spent walking to staff member locations to provide support as well as sitting at your desk planning and updating. Our facility is on two floors, accessible by elevators.

Important Notes:

Please be aware that Audacy will never ask you to send money at any point during the hiring process. Communication from legitimate Audacy representatives will only come from email addresses ending in @audacy.com. If you receive any suspicious requests or communications, please verify their authenticity before responding.
About Us

Audacy is a scaled, leading multi-platform audio content and entertainment company differentiated by its exclusive, premium audio content. Audacy operates one of the country's two scaled radio broadcasting groups with leading positions across the country's largest markets, as well as one of the country's largest podcast networks and the Audacy direct-to-consumer streaming platform. Audacy is a major event producer and a digital marketing solutions provider and is the unrivaled leader in local news and sports radio. Learn more at www.audacyinc.com, Facebook, X, LinkedIn and Instagram.

Responsibilities:

What You'll Do:
- Setting up or Diagnosing staff Laptops, Desktops, Peripherals, and Software.
- Imaging/Deploying hardware, Reviewing, implementing and in many cases, refining technical documentation.
- Must be able to assemble, disassemble, reassemble, upgrade, Install, and in most instances, test and upgrade PC hardware, software and peripherals.
- Helping resolve IT related technical issues.
- Helping Team members connect to company resources in office or remotely.
- Helping Team members with handheld devices (Iphone, Android, Ipad).
- Support Team members in a timely manner and demonstrate the ability to perform with minimal oversight.

Jobcode: Reference SBJ-wp4p0p-18-222-199-33-42 in your application.