Learning and Development Program Manager, Lt2d

Job Description

Amazon Music is an immersive audio entertainment service that deepens connections between fans, artists, and creators. From personalized music playlists to exclusive podcasts, concert livestreams to artist merch, Amazon Music is innovating at some of the most exciting intersections of music and culture. We offer experiences that serve all listeners with our different tiers of service: Prime members get access to all the music in shuffle mode, and top ad-free podcasts, included with their membership; customers can upgrade to Amazon Music Unlimited for unlimited, on-demand access to 100 million songs, including millions in HD, Ultra HD, and spatial audio; and anyone can listen for free by downloading the Amazon Music app or via Alexa-enabled devices. Join us for the opportunity to influence how Amazon Music engages fans, artists, and creators on a global scale. Learn more at https://www.amazon.com/music.

Amazon is seeking a creative and driven Learning, Training & Talent Development Program Manager with experience in instructional design in a corporate environment consisting of proper content structure and creating efficient and effective adult learning experiences. LT2D Program Managers will support adult learners across the business by translating and transforming process information into instructional content delivered at time of need.

In this role, you will be responsible for researching, developing, and measuring training content effectiveness to support Learning, Training & Talent Development initiatives. Utilizing instructional design and performance improvement processes to analyze, design, develop, implement, and evaluate (ADDIE) instructional materials and programs. Lead the collaboration on content, design, and delivery with SMEs, project managers, and others as requested or required to produce sound instructional materials in accordance with solid instructional principles, current research, business objectives, and learning objectives. Demonstrate proficiency in creating learning objectives and activities geared for diverse learners.

Prioritize multiple concurrent projects and initiatives through the full instructional design process. This covers end-to-end research, curation of process variances, gap analysis, establishment of curriculum and enrollments within system, integration testing, and launch preparation. You will work with business stakeholders as well as subject matter experts to drive deep insights and go beyond compilation to determine customer content preferences, structure, and taxonomy needs to enable content usage and effective knowledge transfer. You will regularly identify, discuss, and bring forward issues or ideas to stakeholders to ensure programmatic success, while serving as hub for process changes and its effect to training and the learner. Identifying needed learning pathways and developing the required training content in varying modalities.

Key job responsibilities
• Collaborate with subject matter experts, stakeholders, and business teams to identify goals and outcomes for learning experiences.
• Design and develop performance-focused training content.
• Develop learning tools, performance support mechanisms, practice activities, scenario-based learning, online tutorials, and other materials to meet identified needs.
• Design and develop knowledge and performance assessments to ensure learner understanding.
• Design and develop online learning experiences that align with learning outcomes, apply evidence-based learning principles, and inform learner progress and success in online learning environments.
• Pursue a deep understanding of learner roles to ensure that learning solutions meet needs.
• Maintain knowledge of new developments in learning science, learning design, and learning technologies.
• Perform quality checks (alpha/beta testing) to ensure learning experience standards are met.
• Perform field research and be very hands-on; work directly with technical development teams, process owners and stakeholders to perform baseline on current content formats and processes.
• Conduct editorial reviews of training content and consult with subject matter experts on accuracy and direction.
• Use project management skills to define and meet project milestones, communicate issues and risks in a timely manner, and manage customer expectations.
• Travel may be required up to 25%-50%

About the team
The mission of Learning, Training and Talent Development (LT2D) is to ensure that production personnel continue to be knowledgeable and proficient in the most recent process classes in order to consistently provide high standards. The aim is to provide an environment in Amazon Music that fosters learning and support in all directions and at all stages of the production population's journey. To provide assistance that helps raise the bar by way of challenging learning coursework, intensive working sessions, and the provision of a comprehensive comprehension of the procedure along with definite objectives and prerequisites. The research that we undertake and the talent that we naturally produce serve to solve all of the functional knowledge and skills expansion concerns that the production team is facing. In order to improve the learning and development eco-system, we understand the necessary to work together with both internal and external stakeholders who are involved in the production eco-system.

BASIC QUALIFICATIONS
- 2+ years of program or project management experience

PREFERRED QUALIFICATIONS
- Knowledge of Lean principles and DMAIC methodology
- Experience in MS Access and SQL
- Experience in requirement gathering and ability to write clear and detailed requirement document
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Jobcode: Reference SBJ-rzxj22-18-224-66-85-42 in your application.