Vip Host - Forest Hills Stadium

Job Description

Forest Hills Stadium is located centrally in Forest Hills, within the borough of Queens, NY, a short distance from frequent service by several rail lines. During its first heyday in the 1960s and 70s, the stadium hosted The Beatles, The Rolling Stones, Bob Dylan, Barbra Streisand, and Simon and Garfunkel. Today, icons such as Paul Simon, Alabama Shakes, and Mumford & Sons are back onstage. The stadium operators are proud of their long-term vision to bring Forest Hills Stadium to its rightful position in the upper echelon of New York and American musical experience.

VIP HOST

Position Summary:

The VIP Host is responsible for providing excellent customer service at all events. VIP Staff member responsibilities include greeting guests upon arrival, working with security and ticketing to assist with entry, escorting guests and assisting with way finding, troubleshooting & problem solving throughout the event and reporting issues to VIP supervisor and other appropriate staff members when necessary.

Essential Functions:
• Assist VIP guests with directional and informational inquiries by demonstrating strong knowledge of the facility, seating, and event(s).
• Communicate in a professional manner with other building staff, guests, clients and supervisors.
• Serve as the primary point of contact with speakeasy client throughout the event in a concierge capacity.
• Effectively and graciously accommodate guests with disabilities, while complying with facility/event ADA requirements.
• Display a calm, kind and attentive demeanor when rectifying issues with guests.
• Control access points to prevent unauthorized entries.
• Report any activities or behaviors that conflict with facility/event policy or code of conduct to supervisor or Event Manager.

Required Qualifications:
• A minimum education level of: High School Diploma or its equivalency
• A minimum of 1-2 years of related work experience
• Strong problem-solving skills
• Customer service orientation
• Willingness to learn and adapt
• Team oriented and willingness to assist others
• Must be able to take direction and execute instruction accurately
• Excellent communication and interpersonal skills
• Previous live music production experience is a plus
• Must be able and willing to work evenings, weekends and holidays on a Part-Time basis
• Must be able to commit to a minimum of (15) events throughout the season (approx. 25-30 shows from May to Oct)

Pay Scale: $20.35

Jobcode: Reference SBJ-74vnzp-18-223-132-16-42 in your application.