Theatre Security Officer

Job Description

Position Summary:

The Security Officer will maintain the safety of all employees, guests and clients at AEG Presents shows, events, and venues through constant patrol, observation and documentation. This position will be first point of contact for all security related issues and will control the diffusion of incidents at the venue. The Security Officer will also assist with customer service requests.

Essential Functions:
• Monitor assigned area of venue on foot.
Observe, report, and control ongoing activity keeping track of unusual occurrences. Assist with the ejection or control of unruly, disruptive, intoxicated guests.
• Monitor entry and access point for the venue. Ensure all guests and employees have appropriate access to be in each specific area.
• Escort artists, VIPs, guests and employees to protect and prevent unwanted attention, disruption, incident or injury.
• Respond immediately to fire control center to locate, acknowledge and silence alarm. Check signal area, report and reset alarm. Enact fire safety/evacuations when necessary.
• Respond, observe and document all medical situations and request EMT/medical personnel. Assist with minor first aid situations. Coordinate transportation for friends and family of afflicted when necessary.
• Assist with all customer service needs before, during and after each show, including: directions, instructions, information, escorts and medical.

Required Qualifications:
• A minimum education level of: High School Diploma or its equivalency
• 1 – 2 years of related work experience
• Strong interpersonal, verbal and written communication skills.
• Expert organizational, leadership and time management skills.
• Ability to qualify and be issued a security officer license.
• Must be able to work long hours including nights, weekends and some holidays
• CPR and AED certification
• Knowledge of rules and regulations with good understanding of right and wrong
• Must be able to stand for long periods of time
• Knowledge of music industry and live events preferred
• Ability to obtain and maintain a Guard Card

Jobcode: Reference SBJ-roy7e2-3-143-241-205-42 in your application.