Operations Manager, Special Events

Job Description

Position Summary:

The Manager Special Events - Operations will oversee operations and perform management functions for special
events including but not limited to private/corporate events, press conferences, fundraisers, ceremonies and galas
at designated venue(s). The Manager Special Events - Operations will be responsible for working with the General
Manager, Sales Manager, and client to ensure all special event needs are met, including generating estimates and
invoices, working with the venue teams to advance special events, and ensuring the client contract is properly
fulfilled within the event budget. This position will work closely with staff to provide a high-level of customer service
to ensure a friendly, safe environment at all special events.

Essential Functions:
• Oversee walk throughs with both potential and contracted clients, coordinating with venue departments as
appropriate.
• Act as primary point of contact for rental event clients from start to finish once contract is signed, including
generating estimates and invoices and executing final settlements of each event. Identify upsell
opportunities during the active planning process once event is contracted.
• Work with Operations and Production Managers to create budgets and estimates for events. Assist Sales
Manager with proposals and building/approving floor plans as needed.
• Work with venue managers, clients, and vendors on all details related to the event including, but not limited
to, audio/video needs, furnishings, staffing needs, set up, deliveries, and scheduling. Send out event details
in advance of event to all appropriate contacts. Schedule advance calls as needed.
• Responsible for collecting and tracking COIs, as well as working with client on COI related questions.
• Work closely with sales manager(s) on any major changes to original contract outline. Identify any
challenges or issues that may seem outside of agreed upon terms.
• Coordinate with in-house and/or third- party catering as needed. Assist with load in and load out details and
ensure compliance to any venue rules and regulations for third-party caterers.
• Must be onsite to oversee special events from load in through load out, coordinating with Operations,
Production, and Food and Beverage Managers on updates, changes, or client needs throughout the event
process.
• Generate and collect on invoices as specified within the contract. Escalate unpaid invoices approaching
deadlines as needed.
• Update venue sales tracker and monthly gross sales tracker as needed.
• Where applicable, may be asked to generate holds, offers, and/or settlements in Elvis.

Required Qualifications:
• BA/BS Degree (4-year)
• 4-6 years of related work experience.
• Previous experience managing private events.
• Experience in venue and events operations, hospitality, and contract fulfillment.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook); and ability to learn required business systems
• Exceptional Customer Service skills and an ability to interface clients, management, tenants, and other high-profile persons.
• Strong written and verbal communication skills.
• Previous management experience with strong leadership and problem-solving skills
• Strong organizational and project management skills with the ability to multitask and prioritize workload.
• Ability to work calmly in a fast paced or high-pressure environment.
• Budgeting and inventory experience.
• Ability to handle cash and checks, figure sums, and provide expense reports.
• Ability to work flexible schedule including nights, weekends, and holidays

Jobcode: Reference SBJ-8648vk-3-143-9-5-42 in your application.