Box Office Supervisor - Mountain Winery

Job Description

WE'RE HIRING!

MOUNTAIN WINERY CONCERT SEASON STAFF JOB FAIR

Appointments strongly encouraged. Please apply below and select your preferred date.

WHEN:

Sunday March 10, 2024 12:00pm-4:00pm

Monday March 11, 2024 5:00pm-7:00pm

WHERE:

The Mountain Winery, 14831 Pierce Rd Saratoga, CA 905070

BOX OFFICE SUPERVISOR

SUMMARY

The Supervisor Box Office is responsible for overseeing the ticket selling staff. The Box Office Supervisor will resolve customer service concerns and troubleshoot issues that arise with ticketing software and the point
of sale system. This position will also supervise the building of events in ticketing software and coordinate each show with the marketing department.

PRIMARY RESPONSIBILITIES

1. Responsible for supervision of ticket sellers. Ensure that all employees are fulfilling their job responsibilities and advising staff when necessary.
2. Responsible for training of ticketing staff. Assist manager with scheduling and disseminate the schedule for department, ensuring all shifts are filled properly.
3. Accurately reconcile all credential inventory and equipment to ensure proper check in at the end of each shift.
4. Resolve customer service issues and complaints. Work with department to fix issues related to customer service complaints when appropriate. Troubleshoot any issues relating to software or point of sale system.
5. May be responsible for the organization of staff meetings, acceptance and payment of deliveries. May review ticketing information for each show built, validating prices and dates are correct. Coordinate show builds with marketing department.

QUALIFICATIONS

1. Years of related work experience: 3
2. Strong computer skills with a proficiency in MS Office programs (Word, Excel, Outlook)
3. Excellent written, listening, and verbal communication skills and experience in conflict resolution

4. Experience in a supervisory role

5. Must be able to work flexible schedule, including: nights, weekends and some holidays
6. Ability to effectively supervise, motivate, and lead a productive team.
7. Knowledge and interest in live entertainment preferred

PREFERENCES: Available to work flexible hours, including nights and weekends

PAY SCALE: $18.75

Jobcode: Reference SBJ-dy654m-3-138-134-247-42 in your application.