Intern - Ticket Operations

Job Description

Intern, Ticket Operations

About the Minnesota Twins:

At the Minnesota Twins, we are driven by a singular purpose – to up the game, on the field and off. Unwavering in our commitment to deliver championships and be a force for good, our innovative, diverse and incredibly talented team is creating new ways to win, to uplift and to unite. We are proud to be Minnesota's baseball team. We believe in our power to create positive change. We are setting the standard for a modern sports and entertainment brand that shapes a better tomorrow for all.

Position Summary:

The Ticket Operations Intern is responsible for assisting the full-time Ticket Office staff in all daily duties. This role also acts as support for our Game Day Staff.

Essential Duties and Responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Assist with gameday preparations for getting the ticket windows ready.

• Assist in the printing of group ticket batches and processing. Also help to oversee the shipping process of all tickets.

• Recognize and respond to customer complaints and take appropriate action to resolve ticket issues.

• Assist with all special events such as TwinsFest, State High School Tournaments, Concerts, and any other non-Twins baseball events.

• Assist at our Ticket Services windows on game days.

• Attend various company meetings along with weekly ticketing meetings.

• Support other box office staff as needed.

• Maintain strong, cooperative inter/intra-departmental relationships with the ability to interact effectively with internal and external clients at all levels within the organization.

• Assist Call Center during on-sales and pre-sales.

Required Experience and Education:
• Basic understanding of accounting concepts.

Essential Knowledge, Skills, and Abilities:
• Ability to multi-task and meet deadlines with accuracy and timeliness in high pressure situations.

• Excellent communication and customer service skills, with the ability to interact constructively with internal and external clients at all levels within the organization.

• Ability and willingness to work evenings, weekends, and holidays as required.

• Respect for intradepartmental relationships.

• Strong work ethic and willingness to think outside the box with an exploration mindset and integrative approach.

• High level of interpersonal skills and the ability to effectively communicate with a wide range of departments, seniority levels and personalities.

• Knowledge of a variety of computer software applications in word processing, spreadsheets, database and presentation software (Microsoft Word, Excel, and PowerPoint).

Preferred Knowledge, Skills, and Abilities:
• Prior experience using ticket system software.

Physical Requirements:
• Ability to walk distances.

• Ability to sit for various lengths of time.

• Must be able to lift 35 pounds as needed.

Time Commitment: January 2025 - October 2025 (2 Positions: 1 start in January, 1 start in February).

Hours: 40 hours/week.

Pay Rate: $17/hour.

Are you excited about the opportunity but don't meet every single requirement? We encourage you to apply anyway! Studies have shown that women and people of color are less likely to apply for a job if they don't meet every qualification. At the Minnesota Twins, we are dedicated to building a diverse and inclusive workplace.

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Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

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Jobcode: Reference SBJ-g6oveq-3-144-7-216-42 in your application.