Level 4 Market Research Apprenticeship

Job Description

Ready to make magic? We're hiring for our Apprenticeships.

During this Apprenticeship at Disney, you will get the chance to work side-by-side with industry leaders while you study towards your apprenticeship qualification – Level 4 Market Research Apprentice. You will gain valuable skills working within one of the strongest family of brands on a global scale while building lasting connections. Imagine that!

As a Market Research Apprentice within the Disney+ team at The Walt Disney Company, you'll be at the forefront of our Direct-to-Consumer video entertainment service across Europe, the Middle East, and Africa (EMEA). The position is integral to the day-to-day operations of Disney+, focusing specifically on marketing, customer acquisition and retention, partnerships, content programming, as well as research and analytics.

Your responsibilities will encompass supporting the business in developing a nuanced understanding of customer needs, behaviours, and attitudes. The primary goal is to discern how these factors contribute to building Disney+ brand affinity and influencing customer acquisition and retention strategies.

Situated within the broader Analytics and Insights team, this role will involve close collaboration with various facets of the Disney+ business. As a forward-thinking and analytically minded individual, you will play a crucial role in shaping the future of our streaming service.

This Apprenticeship will provide a fantastic springboard for your future career.

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. We are committed to building a team that includes and respects a variety of voices, identities, backgrounds, experiences, and perspectives.

This opportunity is based in Disney's Hammersmith Office and will require you to be on-site four days per week.

Responsibilities
• Support the research manager to generate Disney+ insights across all key EMEA markets.
• Support with relevant quantitative tracking including drafting and scripting questionnaires.
• Support with qualitative research projects where required, including User Experience (UX) testing.
• Analyse large data outputs from regular and ad hoc research trackers and projects
• Utilising internal and external data sources to identify key themes and make business recommendations.
• Keep up to date with the Subscription Video on Demand (SVOD) competitive environment and market intelligence reports.
• Work collaboratively with local market research teams within EMEA.
• Work closely with the global research team and represent the EMEA perspective.
• Collaborate with the product and platform teams to provide customer insights.
• Support the broader research team on any primary research.
• Creating compelling presentations for the broader Disney+ Team.

Eligibility
• Must have achieved or be on target to achieve two C's or above at A Levels (or equivalent qualification)
• Must have achieved 5 grades 4 - 9 at GCSE (C or above) including Maths and English
• Must have the right to work in the UK already in place
• Available to start the Apprenticeship in September 2024

About You

This is an Apprenticeship, so we are looking for potential and we do not expect you to have all the skills and knowledge related to the role. We want to see your enthusiasm, eagerness to learn on the job and commitment to your apprenticeship studies. The ideal candidate will have:
• A passion for market research
• A collaborative approach
• Attention to detail and the ability to work well under pressure
• Ability to communicate with people at all levels in a professional and mature manner
• Ability to prioritise tasks, meet deadlines and undertake various administrative duties
• Comfortable with Microsoft Office and willing to learn several business systems

In addition to this, we will be looking for competency in the following areas:
• Builds Relationship & Communicates Effectively
• Drives Results
• Thinks Strategically
• Inspires Creativity & Innovation
• Exhibits Professional Excellence

Why should you join us?
• Develop your workplace skills and experience and help build the foundations of your future career with the world's largest entertainment company within a fast paced and growing environment.
• You'll study towards the Level 4 Market Research Apprenticeship.
• This programme is 18 months long
• 20% of your working hours will be allocated to study time for your Apprenticeship
• Support from our trusted training provider and a skills coach
• Annual salary of £21,000 with 25 days holiday (plus bank holidays)
• Private medical insurance & dental care
• Free Park Entry: You will have the opportunity to enter any of our parks with your family and friends for free
• Complimentary subscription to Disney+
• Disney Discounts: you are entitled to discounts on designated Disney products, resort Food & Beverage and ticketing
• Employee Resource Groups – WOMEN @ Disney, Disney DIVERSITY, Disney PRIDE, our new disability & neurodiversity focused group - ENABLED, and our Mental Health & Wellbeing Group, TRUST

Interested?

Before applying we would strongly encourage you to read our hints and tips so you can set yourself up for success and learn more about the recruitment process. Please check out our guide here: https://disneycasting.net/kenexa/profintern/Apprentice_Hints_and_Tips.pdf

You will need to apply with your CV and cover letter. Please note, applications without a cover letter will not be considered.

For your cover letter we will be looking for approximately 400 words and looking to understand the following areas:

1.Why have you chosen Disney?

2. Why have you chosen this Apprenticeship?

3. Why should Disney consider you for this Apprenticeship?

Please only apply to one Apprenticeship position. We offer several Apprenticeship opportunities across our business and if appropriate we will consider you for all relevant opportunities when you apply.

The application deadline is midnight on Wednesday 27th March 2024 however, if we receive a high volume of applications we may close the role before this date, therefore we strongly advise you to apply early.
Once we have received your application, we will be in contact to let you know more about the blended online assessment.

Should you need to reach out to us regarding potential support in the recruitment process, for example to discuss what adjustments you might require, then please drop us an email in advance to Recruitment.London@disney.com and we will happily pick up a conversation on this.

This position is with The Walt Disney Company Limited, which is part of a business we call The Walt Disney Company (EMEA).

The Walt Disney Company Limited is an equal opportunity employer. Applicants will receive consideration for employment without regard to age, race, colour, religion or belief, sex, nationality, ethnic or national origin, sexual orientation, gender reassignment, marital or civil partner status, disability or pregnancy or maternity. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

Jobcode: Reference SBJ-g3zvo5-3-147-140-23-42 in your application.