Guest Services Manager- Pnc Music Pavilion

Job Description

THE JOB

US Concerts is seeking is seeking a Manager – Usher. The Usher Manager is responsible for the overall management of all ushers at the venue.

WHAT THIS ROLE WILL DO
• Interviews, selects, trains, supervises, counsels and disciplines usher staff to ensure maximum guest satisfaction.
• Organizes and conducts meetings and communicates pertinent information to the staff. Schedules and directs staff in their work assignments.
• Regularly reviews and evaluates the department and recommends and implements new operational policies and procedures when necessary.
• Investigates and resolves all guest complaints. Interacts positively with guests to maintain guest loyalty.
• Moves throughout the venue and interacts with guests to provide information and respond to inquiries about products and services, takes or enters orders, cancels accounts, or obtains details of complaint.
• Responsible for actively ensuring complete guest satisfaction by checking to see if appropriate changes were made to resolve guest's problems.
• Show CARE by participating in the venue's sustainability program which could include implementing programs that conserve resources/prevent waste such as sorting waste and collecting recycling and educating our fans about our efforts.
• Partner with fellow band members at the end of show to close the venue- this may include collecting recyclables from the lawn and/or reserved section, picking up and properly storing event equipment such as lawn chairs, barricade, Etc.
• Other tasks as assigned by the Operations Manager.
• Work with scheduling payroll administrator to ensure that all staffing needs are met.
• Budget appropriately for each show's needs while working to reach the overall operating per/head goal.
• Work in conjunction with the Operations Manager to manage all operational processes within the annual facility budget.

WHAT THIS PERSON WILL BRING
• Combination of 3-5 years' experience in a comparable role.
• Strong computer skills in Outlook, Excel, Word, PowerPoint and other related computer programs.
• Strong organizational skills.
• At least 2 years of experience in Guest Service and communications.
• Strong strategic thinking and creative problem-solving skills.
• Excellent verbal, written and interpersonal communication skills.
• Acute sense of judgment, tact and diplomacy.
• A strong sense of teamwork and ability to execute programs.
• Excellent verbal and written communication skills.
• Position requires constant walking, climbing stairs, lifting and carrying 50 lbs.+ and occasional sitting.

Live Nation's policy regarding vaccinations and masking related to a pandemic or other infectious disease control measures, acts of God, health and safety mandates and/or restrictions imposed by applicable local, state or federal governments has evolved over time. Currently, we strongly encourage employees to be fully vaccinated from such infectious diseases for which vaccinations are available. You are expected to follow Live Nation's health and safety protocols and policies as they change from time to time.

Jobcode: Reference SBJ-gk00mp-18-117-183-252-42 in your application.