Backstage Experience

Job Description

Backstage Experience (Red Hat)

THE JOB
Our backstage teams have a leading role in the service experience the artists and touring personnel have at our venues. The extent to which we recognize our crew members for service well done is the extent to which they will care not only for our Artists and touring personnel, but for each other.

WHAT THIS ROLE WILL DO

Live Nation is seeking a Backstage Experience Coordinator for the Red Hat Amphitheater. The position will directly report to the venue General Manger. The Backstage Experience Coordinator (BEC) will be responsible for administering various Live Nation and venue designed programs to support local production & touring personnel. The Backstage Experience Coordinator will maintain back-of-house expectations & backstage division-wide goals while ensuring that our Artist Commitment is met or exceeded. This role will act as a hospitality focused position ensuring a phenomenal experience for touring personnel backstage. This is a seasonal, hourly position. Scheduled hours will vary depending on business needs and may be scheduled up to 40 hours per week or more during peak season.

Job Functions:

In partnership with the venue General Manager, the Backstage Experience Coordinator is responsible for administering various Live Nation and venue designed programs to support local production & touring personnel.
The Backstage Experience Coordinator will maintain back-of-house hospitality expectations & backstage division-wide goals.
Partner with local backstage catering to ensure the Artists rider requirements are met and the culinary experience exceeds the artist's and touring personnel's expectations.
Work with Production Managers & Catering Teams to help facilitate advances.
The Backstage Experience Coordinator will meet & greet the tours upon arrival at the venue and be available to assign dressing rooms and this is the point of contact for all hospitality needs.
Light laundry duty, typically only including stage towels or dropping off items at a laundromat
Show CARE by participating in the venue's sustainability program which could include implementing programs that conserve resources/prevent waste such as sorting waste and collecting recycling and educating the bands about our efforts.
Will be the backstage brand ambassador and the face of the service culture program.
Responsible for completing the Post Event Service Recap and analyzing other venue service reports to create action plans for service improvements in partnership with the Artist Services team & Venue GM.
Research best practices and collaborate with the Artist Services team & Venue GM
to develop venue opportunities to increase engagement, increase Artist/Crew satisfaction.

Pre- and post-show walk through with checklist to make ready all backstage Artist & Touring crew areas and notate any damage to be repairs.
Oversee all dressing room and bus stock, including after-show meal coordination.
In coordination with the General and Production Managers, co-manage any applicable backstage program budget and process vendor invoices.
Will act as the lead in maintaining metrics and sharing information with the Artist Services Team, tracking historic data on Tours & details regarding Artist choices/favorites and manage the backstage tour personnel survey and competition rate for your venue.
Partner with the venue's Production Manager, Artist Services team and LN Tour rep to create memorable, hospitality-minded moments at every show, including but not limited to birthdays and special celebrations.

WHAT THIS PERSON WILL BRING

Qualifications:

Must be able to maintain composure and professionalism around high profile artists/guests and work in an often hectic and loud environment.
Must have strong organizational, Time management and multi-tasking skills.
MUST be highly detail oriented and willing/able to follow-up until all items are addressed
Proficient computer skills required including the ability to use Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
Possess a positive outlook, strong communication skills and the ability to engage others.
Must possess strong problem-solving skills and demonstrated experience finding creative solutions.
1 year plus of backstage/production/hospitality experience.
2-3 years' plus of work experience in a comparable role.
1-2 years' plus of leadership experience.
Has a natural interest in helping others and a heart for service.
Position requires constant physical activity such as walking, climbing stairs, lifting and carrying equipment.
Must be able to lift 30 lbs. using proper lifting techniques.
Bachelor's degree in Hospitality, Communications, Marketing, Business, Human Resources, or something comparable preferred.
Public speaking or meeting facilitation skills are a plus.

Jobcode: Reference SBJ-gwwq0p-52-14-174-133-42 in your application.