Account Manager, Experiential

Job Description

Who We Are:

160over90 is a full-service cultural marketing agency. An integrated part of the Endeavor network, which includes entertainment agency WME and sports, fashion and events leader IMG, 160over90's cultural insight, access and influence helps brands stay connected to what their consumers care about most. With offices in seven countries around the world, 160over90's expertise spans experiential, creative, public relations, digital, social, impact, influence, higher education and more. We represent culture. (B)ring (You)rs. At 160over90, we invite you to be the most authentic version of yourself. No matter where you come from or what you look like, you can be your full self here. Our work reaches diverse communities around the globe. So, it's important to us that our team reflects the full spectrum of voices, values, and perspectives of the audiences we're looking to reach through our work. Just as we're obsessed with our clients, their businesses, and the work we do, we're even more obsessed with the team bringing it to life. Each day we are actively investing to ensure our people feel seen, heard, and appreciated. No matter where they are, who they are, and what they believe in, 160over90 is the throughline to infuse a culture rooted in acceptance and belonging.

Endeavor is a global sports and entertainment company, home to many of the world's most dynamic and engaging storytellers, brands, live events, and experiences. The Endeavor network specializes in talent representation through entertainment agency WME; sports operations and advisory, event management, media production and distribution, and brand licensing through IMG; live event experiences and hospitality through On Location; full-service marketing through global cultural marketing agency 160over90; and sports data and technology through IMG ARENA and OpenBet. Endeavor is also the majority owner of TKO Group Holdings (NYSE: TKO), a premium sports and entertainment company comprising UFC and WWE.

Who You Are:

The Account Manager role is a key role within the agency. You will sit within the Client Services Team and be responsible for client management, account development and the delivery of our largest account across multiple accounts. You will be the point of contact for the clients and be responsible for taking briefs, delivering projects, managing the finances across each account and overseeing projects that you are not delivering.

You will support our Client Services Team with developing multiple accounts by building and holding relationships with clients and delivering potential requirements the client may have beyond the project brief and day-to-day management.

You need to have an in-depth understanding of the project life cycle from pitch, pre-production, delivery, reconciliation and be an approachable confident leader who can support and mentor junior members of the team.

An interest in sportswear and youth culture is a benefit.

Responsibilities Include But Not Limited To

General
• Be a reliable and trusted member of the Client Services Team
• Prioritise daily workload for yourself and other members of your project team to ensure you remain organised and monitor progress to meet planned deadlines
• Be organised, proactive and show initiative
• Communicate proactively and professionally with your colleagues and be available to mentor and support junior members of the team
• Be available and approachable to support the team and answer client questions
• Be open, honest and contribute positively to the company culture
• Be a confident presenter who's not afraid to be put on the spot and answer difficult questions
• Keep up to date with social, digital, and cultural trends
• Maintain up-to-date industry knowledge through reading publications and journals
• Provide strong leadership, motivation, direction, and support to the project team
• Identify and react appropriately to events threatening the planned output
• Identify where you add value to the business and its products

Account
• Act as a key point of contact for clients, providing first class Account Management skills
• Invest your time in ensuring that we provide the client with not only a high-quality service but also ensure that we are providing them value through our offered services
• Maintain key client relationships, be aware of all client requirements, and continually work hard to improve client satisfaction
• Have a strong overview of your account - client vision, portfolio, future strategy and how we can fulfil their needs
• Be willing to attend workshops, events, lunches, and dinners to further build relationships
• Support our Client Services Team when collating and delivering account management plans
• Write briefs, presentations, and proposals, assist on pitches, and help win new business
• Support one of our Client Services Team with the financial management of the account
• Build on your knowledge of our client's brand identities and what would and wouldn't work for them
• Liaise with client/ project teams to ensure a full and thorough flow of information between all parties
• Continually work to improve client relationships

Project
• Own the budget & client management process, both internally and for clients on projects up to £250K
• Create and keep up-to-date project budgets ensuring agreed margins remain in place until final payments are received and issued
• Ensure that all production/project processes are completed to the highest standard, are accurate, to budget and on time
• Lead weekly project team and client meetings often required to pitch and sell in ideas
• Have a high level of organisation and be able to work across multiple projects
• Assign and brief project team members on their roles and responsibilities in both pre-production and on site
• Build teams based on the projects needs
• Represent the agency to clients, suppliers and guests in a positive and approachable manner
• Format keynote documents to then present to clients
• Have a willingness to be involved with pitch and presentation work for the new business or creative department
• Actively seek new ways to improve on completing tasks quickly and sharing methods with the team

Essential Skills
• Previous experience in a multi-faceted agency in a client facing, pitching role
• Be a reliable and trusted member of a client services team
• Experience in office sharing programmes (Microsoft Word, Excel, Teams)
• Mac user
• Communicates effectively and constructively with the team and clients
• Excellent written and presentation ability
• Able to complete tasks at expected quality with strong attention to detail
• Able to work on multiple projects simultaneously and priorities workload
• Great at timekeeping and time-management
• Flexible approach to problem solving
• Bring fresh ideas to the team and challenge the status quo
• Be experienced in working individually or within a team on a variety of projects
• Confident when selling ideas to client and colleagues
• Experience in a fast-paced working environment
• Experience working with clients of varied sizes in different sectors
• A natural leader & team player who's able to get the best out of their team by being reliable, trustworthy, and honest
• A confident presenter who's not afraid to be put on the spot and answer difficult questions

How we work:

Endeavor is at the center of sports, media, entertainment,

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Jobcode: Reference SBJ-d2mz2m-18-117-183-252-42 in your application.