Senior Product Designer, Marketplace

Job Description

Senior Product Designer, Marketplace

Location: London, United Kingdom

Division: Ticketmaster

Job Category: P4 – Product Design

Contract Terms: Permanent, 40 hours per week

THE TEAM

At Ticketmaster, we're at the start of an amazing new chapter. As the thrill of live events returns, we're unifying our fan platforms into a single best-in-class global experience to help millions of fans all over the world access the live entertainment they love and make unforgettable memories.

We're looking for an experienced and confident Senior Product Designer with deep research, structural design, and critical thinking skills to join our amazing global team and embark on this exciting journey with us.

THE JOB

As Senior Product Designer – Marketplace you will collaborate with the team and business stakeholders to take ownership of design projects from conceptual sketches and research all the way to pixel-perfect final deliverables, to provide innovative best-of-breed design solutions for the next generation fan experiences in our Ticketmaster Global Product portfolio.

WHAT YOU WILL BE DOING
• Use core information architecture and interaction design skills to take product design deliverables through a full project lifecycle
• Conduct user/market, usability and competitive design research
• Identify user types, scenarios, journeys, flow/decision maps and produce relevant documentation to convey this vision
• Participate and/or lead ideation workshops with cross-functional teams.
• Generate wireframes, storyboards, prototypes, and/or other required design artefacts with minimal supervision
• Ensure Ticketmaster's brand identity is considered and integrated into all features and ensure the logical user flow is translated into an intuitive and stylish experience
• Conduct internal QA tests to ensure deliveries meet initial design specifications
• Work with the Analytics and product management teams to make measurable UX decisions
• Collaborate with other product designers in maintaining the Global Design System
• Understand the long-term vision and strategic business goals of the department
• Keep skills fresh, be informed of best practices, technical trends and developments
• Opportunities for mentorship of Interns or Associates

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS/COMPETENCIES)
• Thorough grounding in principles, methodology and practices of digital product design with proven hands-on experience in a working environment, i.e. UX design, UX research, interface design, mobile app design, interaction design
• An outstanding portfolio with cross-platform product design works
• Ability to provide a range of innovative and compositionally strong design solutions
• Fully conversant in one or more industry software, i.e. Sketch, Adobe Creative Suite, Zeplin, Axure, etc.
• Experience working with/on pattern libraries/design systems beneficial
• Ability to think creatively and present concepts clearly to stakeholders and team members
• An understanding of capabilities and limitation of technologies that are used to create powerful interactive experiences: HTML / CSS / AJAX / JavaScript / SQL
• A strong understanding of best/tried and true as well as current trends in UX/UI practices and cross-platform development
• A strong understanding of the relationship between good UX, UI design and branding
• An understanding of grid systems and layouts and/or exceptional typography and graphic design desired

YOU (BEHAVIOURAL SKILLS/COMPETENCIES)
• Strong analytical and creative problem-solving skills
• A passion for interaction and customer involvement
• Excellent written, verbal communication and presentation skills
• Ability to work on multiple projects simultaneously
• Proactive in learning and being fluent in latest UX trends and technologies
• Have excellent verbal and written communication

TICKETMASTER VALUES

Rock Solid Reliability – I earn the trust of clients, co-workers and fans; I set clear expectations; I deliver high quality work on time and on task; I take the time to do things right

Winning Teamwork – I collaborate with others; I share information openly; I listen and take time to empathise and understand where others are coming from; I show recognition and appreciation for the contributions of others

Act with Integrity – I am proud of the way I represent myself and the company to others; I act with good intentions; I have direct, honest conversations while creating a safe work environment for open dialogue; I represent information and data accurately and completely

CULTURE

We're fans who help fans everywhere get into the live events they love. A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favourite artists, teams, and shows, and we continue to shape innovation every day. We're not just selling tickets (though we do that better than anyone else), we're enriching lives one amazing experience at a time. And we think that's pretty amazing. If you're passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

We have a 'Fan First' mindset, placing customers at the heart of everything we do. Whether working behind the scenes or engaging directly with the 'Fan' you will be part of a culture that supports and enriches the fan experience. Your work, our passion… delivering world class experiences – Fan First. #LI-JCK #LI-Hybrid

Jobcode: Reference SBJ-g6x55j-18-224-67-149-42 in your application.