Manager

Job Description

Location: Québec

Division: Ticketmaster NA

Line Manager: Benjamin Genest

Contract Terms: Permanent, 37.5 hours a week

THE TEAM

Ticketmaster's Pricing team is a market leading pricing and distribution provider focused on unlocking the ability for our clients to sell their products to the right customers at the right time and channel in a scalable unified pricing platform.

THE JOB

In the role of Manager, you will be responsible for leading several geographically dispersed, multi-level engineering teams accountable for Ticketmaster's Pricing system. Pricing is a vital component of Ticketmaster's business.

You will be responsible to lead and manage the activities of the team in support of business objectives. You will be expected to foster growth and develop skills of your team members resulting in materially improved performance and quality. You will be recruiting and retaining the right talent in the organization.

You will work with many product owners, engineering teams, designers, support groups and clients to build our next generation of Pricing solutions. You will also serve as a liaison to senior management reporting on the status of current projects, identifying obstacles with associated impacts and proactively recommending solutions. You will interact with a wide variety technology (both recent and outdated) in a high-volume/high-transaction environment.

WHAT YOU WILL BE DOING
• Use business knowledge to guide team technical decisions
• Evaluate existing applications and services to determine technical changes and architecture improvements
• Sets and implements procedures related to quality standards
• Mentor and coach team members
• Collaborate with performing teams to deliver new capabilities in business applications and/o remediate issues
• Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals
• Provide guidance to subordinates within the latitude of established company policies
• Effectively manage workload
• Work with product, quality, program, tech ops and engineering to deliver value rapidly
• Serve as a liaison to senior management reporting on the status of current projects, identifying obstacles with associated impacts, proactively recommending solutions
• Manage the activities of a team of engineers focused on a specific product area
• Evaluates and makes input into specific aspects of the operating plans
• Oversee, manage, and ensure ongoing training/development of staff. Ability to evaluate staff and provide performance feedback /coaching
• Recruit, hire, train, supervise, and evaluate the staff
• Help to build consensus and morale; constructively provides guidance to team; mentors others.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS/COMPETENCIES)
• Have 7 or more years of progressively complex related experience
• Computer Science Bachelor Degree
• 5+ years of development experience
• 5+ years of experience w/ Agile methodologies
• 3+ years of working full stack
• 3+ years of experience in DevOps
• Experience with logging, monitoring and alerting tools and best practices
• Experience with Design Patterns and SOLID principles
• Effectively manage workload

YOU (BEHAVIOURAL SKILLS/COMPETENCIES)
• Autonomous and responsible
• Passionate about technology and transformation
• Organized and effective in time management
• Effectively manage workload
• Self-motivated activator, energetic and tenacious
• Resilient and reliable
• Able to communicate effectively
• Strong in analytical abilities
• Comfortable with working in cross functional and multidisciplinary teams
• Excited about taking on challenging technical problems and devising creative solutions
• Eager to help individuals grown in their career

TICKETMASTER VALUES

Rock Solid Reliability – I earn the trust of clients, co-workers and fans; I set clear expectations; I deliver high quality work on time and on task; I take the time to do things right

Winning Teamwork – I collaborate with others; I share information openly; I listen and take time to empathise and understand where others are coming from; I show recognition and appreciation for the contributions of others

Act with Integrity – I am proud of the way I represent myself and the company to others; I act with good intentions; I have direct, honest conversations while creating a safe work environment for open dialogue; I represent information and data accurately and completely

CULTURE

We're fans who help fans everywhere get into the live events they love. A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favourite artists, teams, and shows, and we continue to shape innovation every day. We're not just selling tickets (though we do that better than anyone else), we're enriching lives one amazing experience at a time. And we think that's pretty amazing. If you're passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

We have a 'Fan First' mindset, placing customers at the heart of everything we do. Whether working behind the scenes or engaging directly with the 'Fan' you will be part of a culture that supports and enriches the fan experience. Your work, our passion… delivering world class experiences – Fan First.

Jobcode: Reference SBJ-dywzvk-18-222-108-18-42 in your application.