HR Coordinator

Job Description

HR COORDINATOR, TICKETMASTER UK

Location: Manchester, hybrid role

Division: Ticketmaster UK

Line Manager: HR Director, Fan Experience

Contract Terms: Permanent, 40 hours per week

THE TEAM

Through strategic partnerships and collaboration, we create a culture of inclusion where all individuals feel respected, are treated fairly, recognized, and given an opportunity to excel in their career. As an employer of choice, we recruit, develop and retain a high performing, diverse workforce which promotes a healthy, safe, and productive work environment.

THE JOB

The HR coordinator assists in the administration of the human resources policies, procedures, programs and recruiting. Reporting to the HR Director Fan Experience, the HR Coordinator will support on all HR activities and provide day to day operational support. In particular, they will have involvement with and support on Talent Sourcing, Learning and Development, Reward and Recognition, Employee Relations as well as other HR functions.

This is an excellent opportunity for someone looking to take their next step in their HR career to learn and grow with a dynamic global environment.

WHAT YOU WILL BE DOING
• Provide high-quality advice and service to management on daily employee relations and performance management issues
• Support the delivery of recruitment and selection campaigns for both hourly and established staff working with recruiting team to ensure appropriate, effective and efficient use of media; drafting, editing and proofing recruitment advertisements and providing advice on the selection process.
• Review and update job descriptions with the support of HR colleagues and line managers.
• Liaise with recruitment team and candidate on potential employment legislation aspects of a role. (i.e. eligibility to work in the UK).
• Lead on the new starter on-boarding processes ensuring new staff are set up on HR systems, booked on relevant training and all new starter paperwork has been completed. Ensure the HR induction for new staff is delivered and the probation process is completed for all new starters.
• Working alongside the wider UK HR teams and independently, to provide procedural and best practice advice to employees and managers regarding a wide range of HR issues establishing effective relationships with key staff
• Support HR colleagues and line managers in dealing with employee relations issues including grievance, disciplinary and performance management undertaking casework as required
• Jointly with HR colleagues, coordinate and administer the annual appraisal process, review learning plans and ensure that training needs have been recorded and training opportunities provided as required
• Work collaboratively with the other HR teams to ensure effective administration systems are in place and to continue to improve HR processes and practice
• Administer the leaver exit process including issuing conducting exit interviews and flagging potential issues or trends with the HR Business Partner.
• Development of an employee-oriented company culture that emphasizes quality, continuous improvement, and high performance.
• Identify and recommend training and development requirements for contact centre employees

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)
• Excellent organisational, administrative skills, and proficient knowledge of Microsoft Office 365
• Good understanding of Employee Relations and also the Recruitment Cycle
• Good at problem solving and consistent/accurate in output
• Calm under pressure whilst working to tight deadlines and good attention to detail.
• Ability to work on own initiative and effective time management skills
• Awareness of Equality & Diversity
• Excellent attention to detail skills
• Proven experience and confidence of working with HR systems (data input and analysis) and providing systems advice to management and staff
• Experience of working with, implementing and improving office systems and databases
• Excellent IT Skills including MS Office (Word, Excel in particular)

YOU (BEHAVIOURAL SKILLS)
• Build solid relationships of trust between Operations and the Human Resources Team
• Strong people person with strong customer service ethic
• Effective communication skills
• Self-motivated, proactive, inquisitive and able to act on own initiative
• Collaborate and share information within the HR team to promote best practices
• Generate honest and open communication with employees and staff
• Show recognition to team members for their contributions
• Create a safe and healthy workspace where everyone feels valued and appreciated.
Our work is guided by our values:

Reliability – We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen

Teamwork – We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity – We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

CULTURE

We have a 'Fan First' mindset, placing customers at the heart of everything we do. Whether working behind the scenes or engaging directly with the 'Fan' you will be part of a culture that supports and enriches the fan experience. Your work, our passion… delivering world class experiences – Fan First.

You would have got a first feel of what it is like working at Ticketmaster through our career site and looking at our Ticketmaster Values. Are you ready to start your journey with us? One of your first stops would be our Going Live Session, our own way of welcoming you to Team Ticketmaster.

Ticketmaster is the world's largest ticket marketplace and the global market leader in live event ticketing products and services. Through official partnerships with thousands of venues, artists, sports teams, festivals, performing arts centres and theatres, Ticketmaster now processes over 500 million tickets. As part of Live Nation Entertainment, the largest live entertainment company in the world, Ticketmaster is traded on the New York Stock Exchange as NYSE: LYV.

Ticketmaster operates in over 30 countries across North America, South America, Europe and Asia Pacific. Overall, the company employs over 6,500 individuals. Ticketmaster was established in Phoenix, Arizona in 1976.

If you would like the opportunity to join the Ticketmaster HR team, please send us your resume by Sunday the 5th of June.

Jobcode: Reference SBJ-gk9q30-18-227-48-131-42 in your application.