Collections Specialist

Job Description

TEGNA, one of the most geographically diverse broadcasters in the US, is seeking a Collections Specialist to join our Shared Services team. This position will be part of the TEGNA corporate team with company-wide responsibility but will be physically located at our NBC Affiliate in Indianapolis, WTHR. The Collections Specialist is responsible for contacting customers to ensure timely payments of accounts receivables for an assigned portfolio and working with station personnel to minimize the risk of incurring write-offs and/or credit adjustments. This individual will ensure appropriate contact with customers and station personnel is followed per policy and all relationships are appropriately maintained for assigned portfolio.

Additional responsibilities include but are not limited to:
• Perform collection activity including reviewing accounts receivable reports, performing daily analysis of balances, payments, and making customer service calls leading to sound decisions to minimize risk and implement effective solutions.
• Engage in the investigation and resolution of customer issues/inquiries in a prompt, effective, and professional manner.
• Plan and execute periodic calls with station personnel to review the aging, update status, make decisions regarding next actions, follow-up on all action items.
• Prepare reporting and analysis as needed for review by others.
• Communicate with the Credit team regarding updates needed to credit profile status/ratings.
• Submit appropriate information to third-party collection agencies upon assignment.
• Identify and communicates cash-in-advance accounts with debit balances
• Makes appropriate notations on accounts in WideOrbit

Job Requirements:

Requirements
• High School Diploma or GED
• 2 years of customer service or business-to-business (commercial) collections experience
• Keen ability to determine which accounts require attention and ability to prioritize actions needed each day
• Excellent written and verbal skills including superior customer service skills
• Strong follow-up skills to ensure past due issues are resolved on entire portfolio
• Vital communication with internal and external customer's
• Understanding of 'soft' collection methods and helping customers resolve issues and set dates for action with timely follow-up
• Strong organizational skills to plan one's day without being provided specific actions by the supervisor
• High-level of customer service skill with the ability be seen as someone helping TEGNA customers resolve balance issues and providing high-quality service to our stations
• Intermediate Excel skills with history of exporting with minor formatting of results
• Ability to run and command remote meetings with sales and station finance directors to review accounts
• Excel in a hybrid work environment with the ability to work from home two days per week.

Preferred Qualifications
• Two or four-year degree
• Experience in a business-to-business collection environment handling hundreds of accounts primarily using AR Aging reports as the source for account action
• 4 or more years of experience
• Broadcast Industry experience
• Wide Orbit Software experience

About TEGNA

TEGNA Inc. (NYSE: TGNA) is an innovative media company that serves the greater good of our communities. Across platforms, TEGNA tells empowering stories, conducts impactful investigations and delivers innovative marketing solutions. With 64 television stations in 51 US markets, TEGNA is the largest owner of top 4 network affiliates in the top 25 markets among independent station groups, reaching approximately 39 percent of all television households nationwide. TEGNA also owns leading multicast networks True Crime Network and Quest. TEGNA Marketing Solutions (TMS) offers innovative solutions to help businesses reach consumers across television, digital and over-the-top (OTT) platforms, including Premion, TEGNA's OTT advertising service. For more information, visit

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Jobcode: Reference SBJ-r00618-13-58-252-8-42 in your application.