Distribution Client Specialist

Job Description

Simon & Schuster is a global leader in general interest publishing, dedicated to providing the best in fiction and nonfiction for readers of all ages, and in all printed, digital and audio formats. Its distinguished roster of authors includes many of the world's most popular and widely recognized writers, and winners of the most prestigious literary honors and awards.

It is home to numerous well-known imprints and divisions such as Simon & Schuster, Scribner, Atria Books, Gallery Books, Pocket Books, Adams Media, Simon & Schuster Children's Publishing and Simon & Schuster Audio and international companies in Australia, Canada, India and the United Kingdom, and proudly brings the works of its authors to readers in more than 200 countries and territories. For more information visit our website at www.simonandschuster.com.

Summary of Position:

Provide customer service, inventory support and intervention for Distribution Clients; act as liaison between all S&S support areas and management in the Client's Operations Group; responsible for inventory, order support to order fulfillment.

TASKS:

The Distribution Client Specialist will be responsible for providing day-to-day management of our Clients promotions, inventory and other time critical fulfillment issues.
• Review Vendor Compliance for Key Accounts
• Liaison with Clients operations team to ensure the following meet S&S standards:
• Title set ups
• Promotions
• Special billings
• Order fulfillment
• Provide weekly status reports on all orders for key accounts
• Weekly shipment tracking information
• Data warehouse reporting execution
• Communicate order jeopardy to appropriate parties
• Monitor appropriate reports & interact with clients to stay aware of upcoming release schedules, hot titles & reprints.
• Communicate these current priorities to the DC personnel
• Monitor Bindery shipping schedules & DC receiving schedules
• Communicate & follow up on inbound noncompliance problems to ensure that corrective actions are approved and addressed or waved so that subsequent outbound shipping schedules are achieved.
• Change title availability as determined by the Clients
• Enter & Manage inventory reservations
• Assist Inventory Control & Warehouse on Inventory issues.
• Track Stock Transfer orders – report activity to Finance for billing Client
• Establish/Execute processes to support non S&S sold transactions i.e. export, consignment, stock transfers, replenishment, consumer
• Monitor appropriate reports & interact with clients to stay aware of upcoming release schedules & up to date hot titles & reprints
• Prepare /Distribute reporting on order fulfillment, suspense, open orders
• Provide CFS on behalf of the client with claims/credits/billings when needed.
• Provide and Monitor POS/Consignment billings to CFS.

REQUIREMENTS:
• High School Diploma
• Excellent P/C Skills including: knowledge of: MS Word, Access and Excel, UOPS, reservation system and Cognos.
• Excellent written and verbal communication skills
• Excellent organizational abilities
• Excellent problem solving ability
• Detail Oriented
• Professionalism with Clients and internal contacts
• Publishing industry, experience preferred

SCHEDULED WORK HOURS: Monday-Friday 8:30am – 5:00pm

ViacomCBS is an equal opportunity employer (EOE) including disability/vet.

ViacomCBS believes in creating environments that allow our primary focus to remain on providing entertainment, education and information to our millions of viewers around the world. As part of this commitment to health and safety, ViacomCBS requires COVID-19 vaccines for current US employees, including all newly hired employees, subject to applicable law. Union employees are subject to what is outlined in their applicable collective bargaining agreement.

Jobcode: Reference SBJ-r075o8-3-144-109-5-42 in your application.