Helpdesk Support

Job Description

Temp, HelpDesk Support

Sesame Workshop is looking for a Helpdesk / Desktop Support. We're looking for someone with an enthusiastic personality, articulate communication skills and a detail-oriented mentality, to play a key role within our Information Services – Client Services team. An ideal Desktop Administrator at Sesame Workshop will be excited about working in a multi-tasking environment. This role is key to the success of the IT department because it is the first line of contact for end-users. This position is driven by the technician's ability to provide a high level of customer support in the most professional manner.

Please note: This is a temporary role for 6 months with a possible longer extension.

Responsibilities:
• Perform customer service functions by answering employee email and phone requests
• Provide first level phone support and desktop support for both PC & MAC users
• Responsible for logging all calls in Spiceworks ticketing system and escalating calls if necessary
• Assist in the imaging new desktops and laptops for distribution
• Create/Manage Active Directory user accounts and Microsoft Exchange mailboxes, distribution lists and shared calendars
• Provide meeting assistance for onsite meetings with external vendors and/or internal users
• Support remote users; understanding of VPN; remote access technology
• Perform upgrades, implementations and project-related tasks of new technologies as set forth by the IS Department
• Responsible for setup and support of all smartphones (Android & iOS devices), including administration of our mobile device management solution
• Create/Manage/Administer accounts on our internal FTP Site, Product Submissions, Central Desktop, Signiant, Zoom, Teams, Adobe Creative Cloud, etc. (Organizational Productivity Tools)
• Other related tasks as assigned by Client Services

Qualifications:
• 2-3 years of combined relevant education & technical experience
• Excellent MS Office 365 (Outlook, Word, Excel, PowerPoint) knowledge
• Strong working knowledge of Windows 10 and MAC OS X
• Basic knowledge of systems hardware (PC, MAC, Multifunction Printers, Scanners, Mifi's, WiFi, Mobile Devices, VOIP phones, etc.)
• Knowledge of Active Directory and Microsoft Exchange administration
Other:
• Bachelor's Degree or equivalent experience
• Enjoy speaking to new, seasoned, and senior-level employees while helping them navigate technology
• Detail-oriented, know how to manage your time appropriately and consider yourself a quick learner
• Excellent verbal, communication, and organizational skills

Sesame Workshop is an Equal Opportunity Employer/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity Employer

Jobcode: Reference SBJ-d277k7-18-189-178-37-42 in your application.