Support Technician

Job Description

Overview and Responsibilities:
• Address helpdesk responsibilities – eg. Respond to client issues and ticket entries!
• Point of contact for location(s), its service(s) and its process(es)
• Provide recommendations based on requests and requirements from business and tech groups
• Assists in handling weekly onboarding for New Hire employees and contractors working closely with HR department, contractor vendor and internal teams!
• Host virtual support sessions for onboarding employees
• Handle numerous applications relating to - news production, communication, storage, content editing, and financials within the (Microsoft and Apple ecosystems)
• Support existing Active Directory
• Management of data on shared storage
• Install and configure Windows Operating Systems with extensive knowledge
• Support production system – eg. AP ENPS, Avid, Teleprompters.
• Basic Broadcast IT Functions (Air Control, Transmission and Media Distribution operations)
• Support Office 365 products – configure and set up
• Basic A/V Setup and support, related to conference system

Basic Qualifications:
• 3 years of IT broadcast related support
• Knowledge of Adobe Creative Cloud and Microsoft O365 support and maintenance
• Must be available to work Holiday, weekends, early and late hours, potentially overnight and able to lift 45 pounds of computer equipment, carry, and set-up

Additional Qualifications:
• Knowledge with and supporting clients and endpoints in a creative environment
• Strong troubleshooting skills
• Ability to details processes and workflows
• Position should be able to think quickly to get Broadcasts on air in a fast paced live broadcast environment
• Availability to travel to various locations for domestic events with short notice
• Ability to collaborate in a team environment and work with others
• Capable to work independently
• Strong people skills with an ability to effectively guide, support, and escalate anomalies for all end-users in a live 24/7 broadcast facility
• BA in IT or Media related field, applicable industry certificates, or equivalent experience

Working Conditions:
• Mostly indoors, some outdoor remote work may be necessary.

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Paramount is an equal opportunity employer (EOE) including disability/vet.

Jobcode: Reference SBJ-r1z83y-3-15-202-4-42 in your application.