Gift Processing Senior Associate

Job Description

OVERVIEW

Across our organization, we're building a workplace where collaboration is essential, diverse voices are heard, and inclusion is the key to our success. We are committed to doing the right thing in our journalism and in every role at NPR. This means that integrity, adherence to our ethical standards, and compliance with legal obligations are fundamental responsibilities for every employee at NPR.

NPR is seeking a Gift Processing Senior Associate to join the Development division. The role will primarily be responsible for the accurate and timely entry of gifts to NPR and the NPR Foundation in Salesforce. Position will ensure adherence to all processes and procedures utilizing the highest level of data standards to support philanthropic revenue tracking, and responding to inquiries regarding transactions from internal and external constituents. Role is data entry focused and will give the right candidate the experience of learning the inner workings of NPR's fundraising and financial teams. Strong candidates will thrive in a detail oriented environment and must be able to learn quickly and work autonomously. Role reports directly to the Manager, Gift Processing.

RESPONSIBILITIES
• Responsible for all aspects of database gift entry in Salesforce and must be able to independently handle processing of lockbox, credit card, wire, stock, pledge and gift agreements and all other types of transactions
• Process gifts in a timely manner and ensure all gift codes are accurately applied
• Able to proactively problem solve to make adjustments or corrections in consultation with finance and gift processing team
• Maintain standard operating procedures for gift data entry and maintenance
• Maintain ongoing gift data hygiene, maintenance, and ad-hoc clean-up projects and other necessary tasks to ensure integrity of the database
• Assist with research and recommend process efficiencies for ongoing gift data processing tasks
• Manage monthly close protocol including: pulling reports, understanding reconciliation steps, and working with finance and gift processing team to resolve any discrepancies
• Manage quarterly pledge analysis process
• Work with frontline fundraisers and research teams to ensure proper entry of all relevant information for processing gifts and assist with gift data management
• Work closely with the gift processing team to manage and coordinate general accounting, monthly reconciliation of gifts, and annual audit requests
• Bring a customer service approach to assist in responding in a timely manner to all inquiries to the gift processing team; email or voicemail
• Other duties as assigned

QUALIFICATIONS

EDUCATION: Bachelor's degree or equivalent work experience required.

WORK LOCATION: This is a hybrid-permitted role. The employee will be required to be onsite frequently at our Washington, DC HQ in-person.

REQUIRED SKILLS
• 3+ years working with confidential data in a nonprofit or comparable organization
• Strong PC skills, proficiency in Excel
• Proficiency with relational databases, preferably Salesforce
• Detail-oriented. Ability to enter data with a high level of accuracy in accordance with organizational policy
• Motivated and dependable, ability to prioritize workload independently, manage time efficiently, consistently meet required deadlines
• Positive attitude and willingness to jump in when and where needed
• Critical thinker. Ability to identify problems, develops solutions and take action to resolve issues in assigned areas of responsibility
• Cultivate and promote diversity, equity, and inclusion in the workplace
• Cultivate and support an inclusive and equitable workplace culture
• Enthusiasm for public media, its mission and its programs.

Jobcode: Reference SBJ-rb505o-3-14-70-203-42 in your application.