Technical Support Specialist

Job Description

Technical Support Specialist (Temporary)

The creative team that brought Mortal Kombat and Injustice to life is now NetherRealm Studios, part of the Warner Bros. Interactive Entertainment family. With over 20 years of creation under our belts, NetherRealm's mission remains the same: to create cutting edge entertainment and deliver industry leading tech, game art and overall gaming experiences. NetherRealm Studios is a collaborative and creative environment, constantly striving to up the ante on what is possible in interactive entertainment. Our team is comprised of dedicated professionals with years of experience who are at the forefront of the gaming industry. The passion and energy that made Mortal Kombat a reality is still on display every day in our offices, our hallways and most definitely the studio's arcade room.

The Job

NetherRealm Studios, a leading video game developer is looking for a Technical Support Specialist (preferably with Level II Service Desk Experience) to join their IT Team. This position will work closely with other Technical Support Specialist and the industry leading game development disciplines to provide technical service and support to Console and Mobile teams working on our latest game titles. In addition, this individual will participate in researching innovative solutions for various cross discipline systems, applications and processes as well being a key member in mission critical projects, software/hardware installation and configuration, problem resolution and performance tuning. The Technical Support Specialist will also represent our studio in various enterprise efforts as directed by the IT Director and will be expected to help bring a high level of support by keeping within the standards and service levels set by the NRS IT.

The Daily
• Provide level 1-5 day-to-day support for all console and mobile game development requests, and game development system environments.
• Proactively participate in activities and projects which facilitate the streamlining of desktop support tasks, or which improve the client environment and allow for more efficient software development (including image generation and deployment, desktop system patch management).
• Assist NRS InfoSec Engineer with any InfoSec compliance tasks
• Proactively manage inventory of all assets and create documentation for tools, asset tracking, systems, processes and procedures utilized by the desktop support team when a new system or process is implemented, or when needed documentation is absent.

The Essentials
• Minimum two years' experience supporting/installing end-user hardware and software in a development environment, preferably with networked Windows Server and Active Directory infrastructure.
• Experience using and/or supporting consumer audio/video equipment and game console system setup and operation
• Experience building and troubleshooting custom PC hardware configurations
• Experience building/deploying custom images in a Windows environment using Windows Deployment Toolkit, WDS, SCCM, or other imaging software

Jobcode: Reference SBJ-gx67zo-3-15-6-77-42 in your application.