Manager, Program Management, Technology Partnership Delivery

Job Description

Responsibilities
The Manager, Program Management, Technology Partnership Delivery will be accountable for the end-to-end management of technical projects and the delivery of Distribution and Partnership portfolios in support of the Universal+ technology roadmap and business contractual obligations in LATAM. He/She will manage a portfolio of programs focused on partnership integrations, distribution contractual commits, and partner platform stability. Success will require building and maintaining strong relationships with key internal and external business partners, including but not limited to non-linear operations, and technology teams, while ensuring the delivery of committed distribution agreements and the platform integrations.
This position will report to the Sr. Director of Product Development and Platform Integrations and will work indirectly and directly with technology teams across NBC, as well as external partners.

Job Duties
• Build and maintain relationships with business sponsors and external deal partners, understanding the goals, objectives, and contractual needs.
• Bridge the gap with key business stakeholders, technology teams and the underlying integrations, and help to shape the technology roadmap.
• Establish appropriate governance, ensuring key stakeholders are identified and appropriately engaged, and a clear decision-making process is in place.
• Strive for continuous improvement in our processes and procedures and propose changes to ensure a productive and efficient organization, in partnership with the wider team.
• Manage cross-platform digital projects, coordinating and executing product releases against local and regional roadmaps.
• Lead the initiation and shaping phase of program/projects, working closely with internal/external teams, to coordinate, drive and shape the business requirements that solidify the solution definition.
• Ensure regular reporting of status across all programs, establishing the right controls within the team to ensure accurate status, pro-active risk management and robust plans.
• Partner with internal teams and affiliate partners to manage the successful delivery of external partnership technologies across the LATAM delivery portfolio
• Ensure the establishment of program plans throughout the life cycle of the delivery. Ensuring change is controlled, dependencies identified, and risks & issues managed.
• Ensure quality is considered throughout delivery, to ensure outputs are thoroughly tested and proven before deployment to customers.
• Ensure effective communication both within internal and external stakeholders and delivery teams, and that the broad teams are clear on goals and objectives.
• Act as the first point of escalation, providing assistance, and guidance throughout the integration.
• Timely escalation of issues.
• Create product documentation including product requirements and use case definitions.
• Stay current and up-to-date with emerging trends in the industry and informed of the competition .
• Must have a ''no job is too small'' attitude, and an instinctive drive to go above and beyond
• Willingness to perform other duties as required

Qualifications/Requirements
• Educated to Bachelor's degree level or equivalent, with background in technology or engineering, business administration with focus on digital application a significant plus; relevant project or program management qualification.
• At least 4 years' experience in program or project management role, including 2+ years delivering complex, multi-work stream programs.
• Experienced multiple full project life cycles from business development to final delivery
• Experience managing multiple programs simultaneously
• Experience and interest in supporting new business initiatives
• Demonstrated ability to craft and define a strategic business solution based on broad client goals
• Track record of delivery utilizing internal software in an agile environment.
• Broad knowledge of program and project management methodologies and techniques
• Specific experience in a previous program/project management role for technology partnership programs
• Solid understanding of application integrations with technology partners such as Apple, Google, Amazon, and MVPD integrators, including management of report creation and delivery
• Experience managing the software delivery process for streaming and content integrations solutions such as metadata feed development, device players & DRM, and TVE style integrations
• Demonstrable experience delivering technology change within digital/OTT sector. Good understanding of the global media landscape, and technology's influence in this space.
• Excellent written and verbal communication, ability to tailor to all levels of an organization.
• Ability to take complex technology discussions and break them down for non-technical groups
• Strong leadership skills with the proven ability to coordinate and influence team members from multiple internal departments as well as external partners & vendors
• Strong character exhibiting company core values: Integrity, Creativity, Teamwork, Pioneering Spirit, and Ownership
• Comfortable with a fast-paced, always-on, start-up environment
• Must be fully fluent in English and Spanish (both written and verbal)
• Strong interpersonal skills
• Strong problem-solving skills
• Ability to work well in a team environment

Additional Job Requirements:
• Must be willing to work in Miami, FL
• Must be 18 years or older
• Must have unrestricted work authorization to work in the United States
• Must be covered by Solutions, NBCU's Alternative Dispute Resolution Program
• Must submit an attestation disclosing your COVID_19 vaccination status and, if partially or fully vaccinated, submitting your vaccination record no later than 7 days following commencement of employment.
• Must be fully vaccinated against COVID-19 at the commencement of employment or must undergo regular COVD-19 testing if Company determines your job position requires accessing an NBCUniversal worksite.
• Must be willing to adhere to all Company COVID-19 workplace safety policies and protocols.

Desired Characteristics
• Strong self-starter, able to consistently deliver without requiring significant oversight and direction.
• Able to tailor style and approach to influence teams and individuals to gain the commitment and performance required to deliver on our promises.
• Pro-active approach to delivery, identifying and neutralizing threats to success; positive approach to addressing conflict.
• Good working understanding of media technology systems; able to have meaningful discussions with technology experts.
• Experience in the product development & delivery process.
• Previous experience working with remote delivery teams, LATAM or international experience a considerable plus.
• Specialist experience in OTT application delivery, or partner onboarding & entitlement management a considerable plus.
• Highly articulate and confident communicator; passionate about delivering successful outcomes and willing to go the extra mile.
• Calm under pressure, able to make quick and rational decisions and maintain focus.
• Able to navigate ambiguous situations
• Experience with JIRA and Confluence a plus

Jobcode: Reference SBJ-re58p8-3-22-181-209-42 in your application.