Market Response Representative

Job Description

Market Response Representative (Inbound Sales) - NBC Sports Next

Responsibilities

NBC Sports Next is looking for bright, motivated sales professionals to join our fast-paced, high growth sales team as a Market Response Representative supporting our youth and recreation platforms, SportsEngine + GoMotion.

NBC Sports Next is where sports and technology intersect. We're a subdivision of NBC Sports and home to all NBCUniversal digital applications in sports and technology within our three groups: Youth & Recreational Sports; Golf; and Betting, Gaming & Emerging Media.

At NBC Sports Next, we make playing sports better through innovative technology and immersive experiences for athletes, coaches, players and fans. We equip more than 30MM players, coaches, athletes, sports administrators and fans in 40 countries with more than 25 sports solution products, including SportsEngine, the largest youth sports club, league and team management platform; GolfNow, the leading online tee time marketplace and provider of golf course operations technology; GolfPass the ultimate golf membership that connects golfers to exclusive content, tee time credits, and coaching, tips; TeamUnify, swim team management services; GoMotion, sports and fitness business software solutions; and NBC Sports Edge, a leading platform for fantasy sports information and betting-focused tools.

At NBC Sports Next we're fueled by our mission to innovate, create larger-than-life events and connect with sports fans through technology that provides the ultimate in immersive experiences.

Come join us as we work together as one team to innovate and deliver what's Next.

As the Market Response Representative, you will be responsible for immediately engaging customers and prospects upon outreach via a live chat, web forms, phone and social media channels, to ensure a positive experience within the SportsEngine Inc. suite of products. You will be responsible for both Sales Development inquiries and Customer Support inquiries, with an emphasis on Sales Development.

You are a self-starter who knows how to deliver results using available internal and customer-facing tools. You are a professional with customer-facing experience and have a proven track record of listening and responding to customers in a timely manner to meet their desired resolution. You have a collaborative work style, an understanding of our customers and their needs, and a desire to create a positive initial outcome.

If this describes you, read on to learn what you will do in this role to be successful.
• Immediately upon receiving a prospect inquiry through live chat, web forms, phone and social media, respond to and qualify for an opportunity to handoff to a Sales Rep.
• Immediately upon receiving a current customer inquiry through live chat, web forms, phone and social media, respond to and triage appropriately based on the customer's desired outcome.
• Adhere to Sales and Customer Success guidelines to provide resolution to our customers in a courteous and professional manner.
• Provide insight to leadership of customer experiences and escalate when necessary, based on the customers' needs.
• Meet performance metrics based on, but not limited to, Marketing Qualified Lead (MQL) Conversion, Median First Response Time and Happiness Rating
• Participate in Sales and Customer Support team meetings

Qualifications/Requirements
• Prior experience in a customer service role
• Strong written and verbal communication skills
• Demonstrated ability to multi-task through multiple systems and engagement types
• Demonstrated ability to engage with customers and thrive while being surrounded by a high-energy sales floor.

Desired Characteristics
• Bachelor degree preferred with 1+ year of sales experience, preferably in a SaaS business or technology field
• Experience with tools like Salesforce, Outreach, Intercom, or similar customer engagement tools is preferred
• Curiosity and enthusiasm
• Growth mindset - view challenges as opportunities and approach every day as an opportunity to improve and grow.

Jobcode: Reference SBJ-g3ye7x-18-190-156-80-42 in your application.