Operations Manager- The Echo

Job Description

Unity in Diversity
Our team members are as diverse as our music venues. With its owned/operated/managed venues, Live Nation Clubs and Theaters, a division of Live Nation Entertainment, is wide-ranging, including the legendary Fillmore venues and the intimate House of Blues clubs throughout the United States. Live Nation Clubs and Theaters is the country's preeminent group of intimate music venues, featuring superior sound and lighting technology in one-of-a-kind custom-designed environments aimed to bring fans and artists together in unparalleled musical environments.
Our mission is to create a profitable and principled global entertainment company. To celebrate the diversity and brotherhood of world culture. To promote racial and spiritual harmony through love, peace, truth, righteousness and non-violence. Our venues bring fans as close to artists as possible and our aim is to create teams that are just as close.

Who are you?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Clubs & Theaters, our people embrace these qualities, so if this sounds like you, then please read on!

The Role:

The Operations Manager is responsible for supporting daily Music Hall operations with a knowledgeable, friendly, and helpful attitude to all guests and team members. Assist in all areas of Music Hall Front of House Operations to help ensure a high-quality guest experience.

What You Need:

Required:
• Working knowledge of: high volume nightclub operations, responsible alcohol service and guest relations
• Skills in guest relations/staff relations- Assessing and anticipating special needs of guests
• Responsible Alcohol Awareness Training Certification or Equivalent
• Prioritization of duties and effective communication skills
• Ability to handle multiple tasks/issues at one time effectively, with an upbeat attitude
• Read guests in order to anticipate their needs
• Turn potentially negative situations into positive ones
• Must have some knowledge of food and beverage operations encompassing high volume catering, alcohol service, and restaurant and high-end dining
• Communicate well with team members and managers and foster an atmosphere of unity and camaraderie
• High School Diploma required

Preferred:
• Experience in a live music environment
• College diploma in related field
• Special requirements (Philadelphia Guard Card or equivalent certificate)

Physical Demands/Working Environment:
• Working environment is fast-paced, often loud and stressful
• Position requires extended periods of prolonged standing and working on your feet
• Must be able to lift or move up to 40 lbs. using proper lifting techniques

What You'll Do:
• Assist in responding to and investigating elevated guest inquiries and or concerns regarding all shows, meet and greet packages, and amenities including Foundry access as well as our VIP program
• Manages security and guest services components as it relates to staff and the venue
• Work through and correct guest concerns and complaints regarding security related situations
• Assists with discipline/termination procedures follow all Live Nation Clubs and Theaters guidelines
• Ensures that all events, rentals, special events are executed properly, to the both guest and clients satisfaction
• Facilitates proper communication and organization in the venue, as well as to and from Home Office
• Works with vendors to ensure show related costs are accounted for
• Responsible for settling shows according to Live Nation policy
• Analyzes information related to each show (such as ticket counts) to make decisions as it pertains to staffing levels, venue set up, and other operations related items
• Assists in investigating venue incidents and collects necessary information for risk management
• Investigates guest issues in order to assist in the venue's response via direct contact or social media
• Creates very positive guest relations/experiences in a manner that portrays an energetic, sympathetic image of the venue
• Responsible for training including new hire preparation and best practices
• Maintains positive talent relations by developing a solid understanding of the music industry, to ensure that artists and industry representatives have positive experiences in the venue
• Promotes positive employee relations including effective delegation of duties and fostering high staff morale
• Ensures that all events are executed properly, to the client's satisfaction
• Ensures that all opening/running/closing duties are completed according to Live Nation policy
• Keep current on all Standard Operating Procedures and be able to effectively communicate them to team members
• Ensure responsible alcohol service per Responsible Alcohol Service training & Live Nation alcohol policies
• Ensure proper line of sight maintenance by all staff at all points of guest contact as well as maintaining the security of Back of House areas
• Ensures that all policies & procedures with regard to the above are followed according to policy
Our Benefits:
• Competitive compensation and bonus plans
• Professional career development
• Additional benefits

If the above description sounds like you and fits your background, apply online at https://www.livenationentertainment.com/careers/ to join the Live Nation Clubs and Theaters team today!

Applicants for employment in the US must possess work authorization which does not require sponsorship by the employer for a visa.

Jobcode: Reference SBJ-gme7ev-18-118-227-69-42 in your application.