Depot Support Specialist

Job Description

THE TEAM

The Enterprise Support Depot Services team, which is part of the Global Support & Operations organization, provides management and distribution for Ticketmaster owned and managed hardware. This includes asset management, hardware configuration, and client location hardware delivery/recovery. The team mission ''Support the Client, Support the Account Teams, Support the Fan'' and strives to provide excellent support while realizing improvements in efficiency, ever-changing technology, support needs and professional growth for the staff.

THE JOB

The I.T. Warehouse Specialist will focus on managing and executing the day to day operations of Ticketmaster's Depot locations. This individual must be highly motivated with strong communication and leadership skills, expected to represent the company with confidence in any situation, both in person and via video and tele-conference calls.

The I.T. Warehouse Specialist is responsible for fostering a team-oriented environment with the teams and staff they interact with having a focus on productivity, career development, knowledge growth, and efficiency. This position will foster a support driven partnership with Ticketmaster and client stakeholders in the Information Technology, Ticketing, and Business Operations areas of the ever-expanding live entertainment business. This position is key to ensuring the successful execution of events for both clients and patrons to maintain the level of excitement that can only come from attending live events.

WHAT YOU WILL BE DOING
• Management of Ticketmaster equipment in accordance with the established procedures and practices
• Contribute to scheduling, shipping/receiving, and maintenance of Ticketmaster owned permanent and temporary installation hardware at TM Depot locations
• Key stakeholder in hardware repair/replacement for permanent install clients supported through the IT Depot repair support model
• Management of hardware/software asset tracking for all applicable equipment through approved Ticketmaster software tools and processes
• Key stakeholder in equipment and shipping vendor relationships
• Administers temporary installation hardware packaging, configuration, testing, and shipping
• Works with all Ticketmaster advanced products, technologies, and clients
• Manages the flow of record keeping from receiving to inventory control for timely data entry.
• Oversees the movement of material from receiving to the warehouse in an efficient and safe manner
• Ensures the ability to safely operate material handling equipment

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)
• IT experience, technology degree/certifications, and/or equivalent tenure in industry or role related experience required
• Strong competence in Microsoft Office products
• Strong aptitude for understanding concepts and methodologies, both technical and non-technical
• Working knowledge of Microsoft, Apple, and mobile device applications.
• Experience with both wired and wireless networking technologies and products
• Experience in understanding work plans, reporting status of tasks, determining event specific needs, and the ability to work with various internal and external teams
• Ability to travel required
• May be required to work nights, weekends, or holidays
• Must have a clean driving record with no prior alcohol related charges, be able to provide a current MVR, and must possess dependable transportation
• 10%+ travel availability required

YOU (BEHAVIOURAL SKILLS)
• Strong aptitude to motivate, mentor, and lead company and client staff in a team driven environment
• Excellent interpersonal and communication skills – ability to influence
• Candidate must be detail oriented and organized

NOTE: COVID-19 vaccination will be required for this position subject to legally valid exemptions.

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company.
Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world's largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you're passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

EQUAL EMPLOYMENT OPPORTUNITY

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Ticketmaster will also provide reasonable religious accommodations on a case-by-case basis.

Jobcode: Reference SBJ-re5pw5-18-223-0-53-42 in your application.