Associate, Help Desk Support

Job Description

Responsibilties
• Respond to incoming requests (e.g., e-mails, dashboard alerts, telephone calls, voicemail, or in person) and accurately identify, diagnose, prioritize, log, and dispatch or resolve the service requests within established SLA standards. Enter and report technical problems, causes and solutions within the call logging software

• Provide white glove service for executive customers

• Create and maintain documentation for all standard Technical Support policies, procedures, and practices

• Support all Lionsgate key identified projects including but not limited to rollouts and upgrades. Manage deliverables associated with a project by prioritizing, tracking, and completing assigned tasks

Qualifications & Skills:
• 1-3 years' experience required

• Excellent customer service, time management, interpersonal, organizational and communication skills, and also need the ability to work in a fast-paced changing environment

• Hardware and software problem solving, problem solving and use of Windows, Mac and Android operating system and Microsoft Office applications. Understanding of IT networking principles

• Demonstrated experience effectively collaborating with other functions (e.g. executives, facilities, public relations, creative services and external partners)

Nice to Haves
• Call-logging software experience

• ServiceNow ticket creation, processes and knowledge base article creation

About the Company

Combining the STARZ premium global subscription platform with world-class motion picture and television studio operations, Lionsgate (NYSE: LGF.A, LGF.B) brings a unique and varied portfolio of entertainment to consumers around the world. Its film, television, subscription and location-based entertainment businesses are backed by a 17,000-title library and the largest collection of film and television franchises in the independent media space. A digital age company driven by its entrepreneurial culture and commitment to innovation, the Lionsgate brand is synonymous with bold, original, relatable entertainment for the audiences it serves worldwide.
Our Benefits
• Full Coverage – Medical, Vision, and Dental

• Work/Life Balance – generous sick days, vacation days, holidays, and Impact Day

• 401(k) company matching

• Tuition Reimbursement (up to graduate degree)

EEO Statement

Nearest Major Market: Los Angeles

Jobcode: Reference SBJ-rzywnn-3-145-60-149-42 in your application.