Content Operations Analyst

Job Description

Position Summary

Responsible for working closely with cross-functional HBO MAX teams to achieve high quality, efficient content delivery pipelines for the HBO MAX LATAM platform. Actively investigate methods to evolve process workflows to improve efficiency, increase creative opportunities, and maximize operational processes. This may entail researching and evaluating advanced technologies, as well as improving upon existing industry standards. Serve as HBO MAX LATAM primary go-to resource for identifying and troubleshooting content delivery issues while providing immediate resolution and developing long term sustainable solutions. Collaborate to ensure content experience for fans in Latin America is flawless.

Essential Duties and Responsibilities
• Assess and triage content delivery challenges and troubleshoot pressing issues, while providing immediate resolutions at front end, while managing root-cause analysis and delineating correlative tasks with operational teams to obtain valuable sustainable solutions
• Gather insights from current content workflows review to ascertain bottlenecks, exposing strategic opportunities that yield efficiency gains and define optimization points
• Manage the software development backlog to ensure that the highest priorities are at the top of the backlog, and each story is well defined and accepted by the team for development
• Provide ongoing maintenance support in LATAM Editorial tools (Bebanjo, Presto, Airtable, META) to Content Planning, Editorial and Scheduling teams
• Educate various internal and external teams on technical specifications and operational best practices for optimal operational workflows
• Ensure system integration requirements meet business specifications from Content Planning, Scheduling and Editorial teams
• Warrant asset localization integrity and delivery for all content types from end-to-end from a consumer and editorial point of view
• Provide input to development teams to create tools that facilitate and asset categorization visibility for prioritized processing to all teams involved in the content delivery workflow
• Contribute in developing strategies to achieve content delivery goals and cross-functional operational alignment to improve efficiency, and foster the evolution of production practices
• Work with cross-functional teams directly to understand and document their workflows through process maps, business process and media flow diagrams, and data flow diagrams and identify along with them innovative solutions for their process, taking into consideration the end-to-end process of all teams involved.
• Interface with engineering and support teams post-launch to ensure content operational workflow is working as designed, and bring any feedback to the development and operational teams for enhancements

Minimum Requirements
• Strong knowledge of Media Supply Chain process and the ability to specify efficient workflows and identify additional tools required
• Minimum of 5 years of experience as a Business Analyst supporting technical/operational project teams in the definition, integration, and delivery of custom-built, business-critical systems and/or processes, preferably in the entertainment industry/ subscription video service
• Minimum 2+ years of experience using ITIL / Service Now / JIRA equivalent change and ticketing system
• Experience in data analysis involving querying SQL databases or equivalent data sources. Proficiency with manipulating data in spreadsheets
• Expertise in eliciting and documenting business requirements through use cases, user stories, and other means (including workflow diagrams, dataflow diagrams, screen wireframes, etc.)
• Experience in the development and execution of Test Cases and test management. Experience working with QA resources on project delivery
• Advocate for stakeholders and passionate about delivering the best user experience possible
• Comfortable in fast changing environments, with fluctuating demands, building and managing relationships with cross-functional stakeholders
• Have excellent written and verbal communications skills and the ability to interface with all levels within the organization
• A Bachelor's degree, preferred in engineering, management information systems, or an analytical field
• Bilingual in English/Spanish or English/Portuguese
• Big Fan. Passionate for the moving image with compulsive curiosity towards the intricacies of the Latin American Market

Jobcode: Reference SBJ-g3y21n-3-146-221-204-42 in your application.