Venue Director

Job Description

Frank Productions is looking for a full-time Venue Director to join our team in Madison, WI. We are committed to Diversity, Equity, and Inclusion and encourage talent from all backgrounds to apply.

Located in Madison, WI, Frank Productions was established in 1964 and is one of the largest concert promotion companies in the United States. We're a full-service concert promotion company involved in every facet of live entertainment events, including talent buying, production, ticketing, marketing, sponsorships, food & beverage operations and merchandising. We produce and promote events in arenas, performing arts centers, theaters, clubs and other venues across the US We operate offices and venues in Madison, WI, Nashville, TN, Columbia, MO, and Charleston, SC.

DUTIES AND RESPONSIBILITIES:
• Responsible for general connectivity and communication between relevant departments including Venue Managers, Talent Buying, Marketing, Special Events, Ticketing, Finance, Production, Bar, and Maintenance
• Develop, maintain, and implement Emergency Action Plan protocols and training in coordination with appropriate FOH and security leadership
• Responsible for maintaining the back-of-house & dressing room area to meet artists & tour staff expectations
• Work alongside the Market Director to represent the company to external groups as necessary
• Create and implement policies and procedures that facilitate excellent customer and client service
• Assist Venue Operations to ensure all events are properly covered
• Coordinate with the Facilities Manager and FOH Managers to ensure that assigned venues are always in good working condition
• Oversight and implementation of venue efficiencies focused on reducing friction, managing expenses, and identifying any ancillary revenue opportunities
• Assess and acquire the proper equipment and systems at each assigned venue in order to meet event management objectives and budget
• Provide guidance and direction in the handling of any complaints and concerns from artists, crew, and patrons
• Develop efficient venue operations systems while collaborating with other departments and providing feasibility input when needed
• Supervise assigned teammates while providing active coaching, constructive feedback, and opportunities for their development
• Ensure proper training and tools for venue management and part-time staff
• Responsible for ensuring that all nightly and monthly reports are completed and managed
• Lead and delegate effectively, managing open feedback loops to continuously evaluate efficacy
• Maintain and demand a work climate that attracts, retains and motivates high-quality teammates
• Ensure the organization's mission, values, commitments, goals and culture are upheld and practiced
• All other duties as assigned

KNOWLEDGE, SKILLS, AND ABILITIES:
• Applicable experience with Production, project management, customer relations, and similar skills
• Ability to direct a team with leadership qualities that exemplify respect, integrity, teamwork and quality
• Willingness to work unconventional hours as job duties demand
• Willingness to travel, as job duties demand
• Ability to handle difficult situations in a professional manner
• Ability to work independently and solve problems using sound decision-making skills
• Ability to communicate effectively in a team environment that includes in-person collaboration, group e-mails, and instant messaging
• Ability to adapt and be flexible
• Strong verbal and written communication skills
• Committed to learning, and fostering an environment of diversity, equity, and inclusion
• Proficient with Microsoft Office

This position is expected to work forty (40) hours per week or more. This position is an at-will position, meaning that either party may terminate the employment relationship at any time without notice or cause.

The benefits package includes paid time off (PTO), parental leave, Life Insurance, and Employee Assistance Program (EAP) and the eligibility to participate in the following programs: Health Insurance, Dental Insurance, Flexible Spending Accounts (FSA, Dependent Care), and our 401(k) program.

Frank Productions is an equal opportunity and affirmative action employer and believes in equal opportunity for all employees and applicants. Accordingly, all employment decisions are based on the principles of equal opportunity. These decisions include recruitment, selection, promotion, transfer, discipline, compensation, benefits, training and other personnel actions involving persons in all job titles and we take affirmative action to ensure that they shall occur without regard to race, color, religion, sex, age, national origin, disability, genetic information, less than honorable discharge, military status, sexual orientation, gender identity, physical appearance, creed, ancestry, income level or source of income, marital status, student status, arrest and conviction records, use of honesty testing, pregnancy, childbirth, pregnancy-related conditions, the use or nonuse of lawful products off the employers' premises during non-work hours, declining to attend meetings or participate in communications about religious or political matters or any other characteristic protected by law.

Jobcode: Reference SBJ-rz1eq3-3-136-97-64-42 in your application.