Technical Business Analyst

Job Description

Responsibilities
Fandango is seeking a Technical Business Analyst to research and troubleshoot various business platforms and recommend best practice solutions and strategies for process and product improvement. The position will play a key supporting role and work closely with Development teams, Commerce & Exhibitor Services, Customer Service, Analytics & Finance, IT Operations. While analyzing technical challenges, you may utilize established development tools and technologies, including but not limited to SQL, Python, Node.js, Java, HTML, CSS and JavaScript. The Senior Technical Business Analyst will be able to work unsupervised, operating as a key contributor to problem resolution. Results of analysis will be gathered and documented, and recommendations will be presented to product stakeholders and management. The position will be working in a fast-pace, continuous delivery environment.
A successful candidate will be self-sufficient, have a strong analytical mindset, excellent troubleshooting skills, a thorough knowledge of databases, and a passion for customer focus and software.

Responsibilities:
• Analysis and understanding of Fandango's commerce and customer service systems utilized by different business units.
• Analysis and understanding of information flows and data transformation.
• Apply your technical expertise in data-mining and troubleshooting to derive actionable insights for process and product improvements.
• Work closely with product managers, engineers and business stakeholders to deliver solutions.
• Work effectively with cross-functional teams to learn and apply best practices and always strive for high quality deliverables.
• Think and work independently, demonstrate creativity to help deliver quick and actionable results.
• Gather and report findings to product stakeholders.
• Report metrics for recommended solutions to decision makers, justifying ROI.

Qualifications/Requirements
• 1-2 years of experience as a technical business analyst or in a similar position.
• 2+ years of experience working with databases, preferably MS SQL Server, Redshift, MySQL, Oracle, Cassandra and DynamoDB.
• Experience working with SQL, ASP.NET, C#, Node.js, Java, HTML, CSS and Javascript.
• Experience working with Elasticsearch and Kibana.
• Good understanding of PCI scope and security concerns related to online payments and personal identifiable information.
• Good understanding of online wallets (Apple Pay, Google Pay, PayPal, Venmo) and credit card purchase workflows.
• Strong business and technical documentation and communication skills (verbal and written) to effectively interact with a diverse team of people across business and engineering departments.
• Strong understanding of Agile software development life cycle.
• Experience working with Jira and Confluence.
• Provide expertise on reliability and performance challenges that you've conquered in the past.
• Thrive in a rapid development environment with an intense focus on quality.
• Be a strong team player and work well within a diverse, cross-functional team.

Desired Characteristics
• Self-motivated and keeping up-to-date constantly with the latest technologies.
• Always provide positive solutions to the problems.
• Feel strong ownership of the tasks, user stories and projects that are assigned with ''I want to see it working in production'' attitude.
• Passionate about producing scalable software solutions and providing excellent customer service.
• Ability to work with large datasets and business intelligence tools.
• Strong attention to detail.

Jobcode: Reference SBJ-gqbn5z-3-145-58-169-42 in your application.