Live Event Technical Operations Manager

Job Description

The Technical Operations Manager will have advanced operational and technical experience in a particular production area or areas (Production Control Rooms, Studios, Media, Editing, Audio, MCR, etc.) and can provide operational support and troubleshooting skills to Production Operations. The Technical Operations Manager acts as a liaison between Technology/Systems Engineering and Production Operations; they represent and safeguard operational interests in capital projects and initiatives, aid in the design and implementation of new technical areas, help to develop workflow, and coordinate Production Operations' faxing and acceptance of systems. Technical Operations Managers offer in-depth operational training in all disciplines of television production and offer troubleshooting skills and support to the operation. Members of the Technical Operations Manager group consistently concentrate on developing and revising the operational workflow to help solve complex production needs in Bristol and at remote locations. They work closely with Systems Engineering to integrate advanced systems and to ensure efficient workflow. They recommend implementation strategies for innovative technologies and support the remote and studio-based operations wherever critical operating points are necessary to sustain the integrity of network integration and production.

Responsibilities:
• Provides expert operational support to Production Operations and partners.
• In-depth understanding of the workflows and equipment associated with production control rooms, mobile units and remote productions. Including but not limited to broadcast communication equipment, replay servers, graphics engines, telestration systems, all-in-one production units, signal conversion and video router infrastructure.
• Understanding of network architecture and network support.
• High functioning computer background (Microsoft 365, Smartsheet, JIRA, Confluence, etc...)
• Assists in developing and implementing the most efficient and effective workflows using existing systems and technologies.
• Contributes to the planning and integration of operational hardware while shaping workflows to ensure efficient and smooth operations.
• Consistently monitors the educational needs of the Production Operations staff. Provides mentoring, contributes to the development of training programs and conducts one on one and group training.
• Participates in the installation and implementation of new equipment.
• Performs a variety of tasks and special projects as needed.
• Maintains an awareness of technical developments and trends in the industry. Keeps apprised of new technology and recommends appropriate solutions to the studio and remote based departments.
• Collaborates with Management in long range capital project planning providing operational and workflow expertise.
• Assists in the creation of Standard Operating Procedures and training strategies that ensure efficient use of all operational resources in assigned areas.
• Recommends and participates in training programs meant to improve the competency of the technical operations staff.
• Contributes to the development of systems and workflows that ensure the quality of live and recorded programming, as well as coordinated productions and special projects as defined by Senior Management.
• Participates in emergency activities resulting from equipment failures. Prepares technical operations reports. Follows up with support groups on persistent and serious issues within the facility. Assists in resolving complex technical issues as they arise.
• Problem solves and troubleshoots using effective communication to best convey issues and resolutions.
• Participates in training programs, (physical, classroom, virtual, etc.) for self-career development and/or regarding any relevant equipment and workflow changes within the operation.
• Follows the policies and procedures of the department.
• Experience with business productivity applications including but not limited to Microsoft 365, Smartsheet, JIRA, Confluence, etc.
• Any other duties needed to help achieve business objectives

Basic Qualifications:
• Minimum of 8 years practical Content Production or related experience at the regional to large market or network level.
• Expert knowledge of all TV Production equipment and technology within assigned operating areas.
• Knowledge of the workflows and equipment associated with broadcast studios and control rooms, including audio consoles, video switchers, cameras, routers, servers, UDCs, tie lines, etc.
• Flexibility to alter shifts/days off and work overtime to accommodate projects and departmental goals including the ability to work nights and weekends.
• Must demonstrate ability to perform and lead tasks under tight deadlines, work independently and lead simultaneous projects.
• Deep understanding of workflow in other business units, including their impact and/or specific integration with Production Operations.
• Organizational, efficiency and planning skills are required.
• Must be willing and able to adapt to a constantly changing environment.
• Candidates must have high functioning computer background (Outlook, Word, Excel, PowerPoint, etc...) and solid communication skills.
• Problem solves and troubleshoots using effective communication to best convey any issues needing resolution.
• Seeks out and participates in training programs, (physical, classroom, virtual, etc.) for self-career development and/or regarding any relevant equipment and workflow changes within the operation.

Preferred Qualifications:
• 10+ years of operational or related experience
• Bilingual (written and spoken) – English/Spanish
• Demonstrable Subject Matter Expertise level knowledge of Broadcast Communications Equipment
• Deep level of understanding of Remote Event Workflows and Terminology
• Ability to provide exceptional customer service to our partners
• CompTIA A+
• ITIL Foundation

Required Education
• High School Diploma or Equivalent

Preferred Education
• Bachelor's Degree in Communications, Studio Production, Journalism or related field
• Vocational School Certification
• Related Experience

About Disney Media & Entertainment Distribution:

Comprised of the Company's international business units and various direct-to-consumer streaming services, Disney Media & Entertainment Distribution (DMED) aligns technology, media distribution and advertising sales into a single business segment to create and deliver personalized entertainment experiences to consumers around the world.

Jobcode: Reference SBJ-rnvb4k-18-218-38-125-42 in your application.