TOC Operator

Job Description

The TOC operators will work in a 24/7 global environment on a rotating shift pattern. They are responsible for 24/7 linear channel monitoring, System and Alert monitoring, L1 troubleshooting and proper incident escalation and reporting. They will also assist the SR TOC Operators with signal acquisitions as needed.

Key areas of responsibility:
• 24/7 Linear channel monitoring
• System and Alert Monitoring
• Basic issue mitigation
• L1 troubleshooting of issues
• Proper Escalation of issues
• Proper Incident tracking/reporting
• Daily UXQA device checks
• Daily system checks
• UXQA ''Sanity'' checks upon development changes
• Proactive and/or reactive UXQA checks using web, mobile, and CED devices
• Assist with signal acquisition including Satellite, Fiber, and IP.

Required Skills and Experience:
• Experience in Live transmission and/or 24/7 OTT Broadcast environments or similar
• Experience of B2C and B2B Live Streaming at Scale
• Excellent knowledge of Broadcast systems and their supporting networks
• Clear judgement and composure under live fire
• Collecting, filtering and analyzing data regarding service operations to aid problem/incident
• management
• Identifying service issues and following standard procedure or establishing workarounds on the fly
• Quality standards for service delivery and how to maintain them
• The resources required to deliver live broadcast services, including people, equipment and systems
• The causes and consequences of service failure, and how to respond appropriately
• Business continuity procedure[s]
• Able to perform basic network configuration tasks and troubleshoot Broadcast IT systems
• Proficient in Microsoft Office, Google Sheets/Docs
• Excellent written and spoken English
• Expert Mac and PC proficiency
• Due to the nature of this role a, high degree of self-determination, flexibility and adaptability is essential
• A willingness to work collaboratively across departments depending on project requirements
• This role requires flexible and unsociable hours, nights, national holidays, and weekends

Jobcode: Reference SBJ-r0z61j-3-136-97-64-42 in your application.