Sr. Internal Communications and Experience Specialist

Job Description

Senior Internal Communications & Experience Specialist, EA Customer Experience

We are hiring a Senior Internal Communications & Experience Specialist to join EA's Worldwide Customer Experience (WWCE) organization.

WWCE exists to help the world play. We support players across the globe in 13+ languages and value employees that will bring new ideas and perspectives to help make WWCE a great place to be and be from. We celebrate diversity and inclusion and aim to create great experiences for our employees as often as our players. We're looking for people that will come to the office or Zoom meeting excited to work and ready for some fun.

As a Senior Internal Communications & Experience Specialist, you report to the Internal Communications & Experience Manager. You're passionate about communicating information in a creative and effective way. You partner with people across the organization to develop communication and experience plans, give advice on what and how to communicate a tricky message and write some communications yourself. You're a connector-filling information gaps by suggesting which comm channels are best to get the message out. You can communicate messages that your audience actually wants to read and have a knack for creativity in everything you do-from writing a news article to presenting a comm plan to emailing a group of reviewers. You're a natural communicator and word nerd-you're comfortable leading conversations and you like teaching others what you know.

A typical day in the life of a Senior Internal Communications & Experience Specialist:
• You create messaging and materials for our internal comms and experience campaigns.
• You manage an editorial calendar that includes multiple types of content across several channels.
• You develop communication and experience plans for key projects and partner with stakeholders to execute.
• You give advice on, and help outline emails and presentations.
• You source stories and write articles for our weekly newsletter and content for our main Slack channels.
• You plan impactful virtual events and leadership communications.
• You attend meetings to hear what programs are coming up so you can recommend when and how they should tell people about them.
• You proactively reach out to stakeholders, make recommendations and influence communication and experience decisions.
• You use tools and creative solutions to measure the effectiveness of your work and report how we can use these metrics to improve future campaigns and messaging.
• You create, maintain, and promote brand guidelines in all our communications.
• You advocate for the team's strategy, campaigns, and brand.
• You seek opportunities to collaborate both inside and outside of the team, working with key influencers to effect change in projects and throughout the organization.

If you're interested in this role, you'll need these qualifications:
• 5+ years experience in internal communications, writing, or related fields.
• A bachelor's degree or graduate degree in communications or marketing-related fields are preferred.
• Experience managing internal communication campaigns and channels and measuring their effectiveness.
• Experience producing content across a variety of channels, including video, and live events such as all-hands meetings.
• Experience switching between strategic, long-term thinking and fast, daily execution.

Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At EA we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Jobcode: Reference SBJ-d52x93-18-118-2-15-42 in your application.