Senior Director, People Services

Job Description

Senior Director, People Services

We are EA

As one of the world's largest video game developers and publishers, we have many well-known titles-Madden, FIFA, The Sims, Need for Speed, Battlefield and Star Wars, to name a few. But maybe you don't know how we're committed to creating games and services for every platform-from mobile to console-to give our players that anytime, anywhere access they demand. What does that mean for you? It means more opportunities to unleash your creative brilliance, be inspired by those around you and ignite your path in any direction you choose.

The Challenge Ahead

The People Services team is our employees' first line of help and we aim to create employee experiences that delight built upon infrastructure, technology and processes that scale.

The Senior Director, People Services is a high impact, visible role within the People experience organization that will be a catalyst to improving how the function operates.

Reporting to the VP, People Practices, you will work with COEs, Business and Practices Partners to design and deploy core programs that create capacity and efficiency. You will lead a global team of 43 People Experience professionals across the enterprise, supporting our 20k workforce.

Accountable for 2 Site Shared Services functions (in Hyderabad and Romania) supporting over 40k employee tickets annually. Your team also consists of operations specialists who are experienced in HR programs, operational processes, employee support, systems support and data management, and will bring ambition and urgency to assess operational support opportunities. You will be responsible for driving business impact and change by leading new initiatives, surge support and driving emerging technology trends.

As overall technology and process owner for Employee Tools driving the monitoring, maintenance of new and improved employee services to drive efficiency and improve the employee experience is a key part of this remit.

Developing people and building a high-performance culture to partner across all facets of People Experience to deliver a progressive People Services Agenda is an expectation of this role.

What the Senior Director, People Services, does at EA:
• Leads a stellar, global team of operations specialists. Hire and develop team members and future leaders to work towards their full potential.
• Establish and broadcast 2-3 year strategy, including vision and roadmap, consultative operating model and goals for People Services organization.
• Lead operations components and redesign of complex programs and systems related to: company level restructurings, M&A integration, operational response events, and related execution across systems, operations, and operational components of pay, stock, benefits, hire, exit, mobility, and business events.
• Develop and systematize best practices through the creation of playbooks for PE users, including BPs, PPs and COEs, placing BP/PP, Manager and Employee experiences at the center of design and deployment of work.
• Maintenance and improvement of PE Central Tool architecture, placing BP/PP, Manager and Employee experiences at the center of design and deployment of work.

The next great Senior Director, People Services needs to have:
• Minimum experience: Bachelor's Degree in a relevant field plus 10+ years of progressive success within Human Resources as an HR Business Partner, HR Operations Manager, or HR COE Program Manager.
• HR data, systems and process expertise, including Operations, Total Rewards, L&D, Recruiting and HR Business Partnership, within a company serving 10K+ employees, fielding and resolving escalated, high stakes questions from team members and employees.
• Led Enterprise wide initiatives that scale throughout the organization
• Program & Project Management expertise and execution experience, disambiguating complex problems and structuring work into a project plan with concrete steps and deliverables.
• People Management experience, and experience growing and retaining a stellar team.
• Change management and accomplished written and verbal communications experience.
• Excellent and trusted collaborator with peers, upwards, and with center of expertise partners
• Experience creating and delivering compelling messages, facilitation and excellent written and verbal skills, sensitivity to local culture / language norms and ability to modify communications to engage a multi-level, global audience
• Fluent with G-suite, virtual technologies (i.e. zoom) for facilitation

Jobcode: Reference SBJ-rn25mo-3-135-215-249-42 in your application.