Training Specialist

Job Description

Hulu's Viewer Experience (VX) team is seeking a Training Specialist who will be an exceptional addition to our team. As a Training Specialist at Hulu, you will be designing and delivering training programs for new hires and existing employees at all levels of the Experience organization, running the new hire ''nesting'' or integration process, and working with subject matter experts (SMEs) to design engaging coursework. If you are someone who is passionate about helping others and thrives on creating impactful learning experiences, then this is a great role for you.

Responsibilities:
• Facilitate VX training programs covering areas such as on-the-job training, systems and tools, customer experience skills, operational workflows, and product knowledge.
• Oversee the delivery of training programs such as, classroom management, coaching conversations, daily trainer observation notes, and post-training transfer to leadership.
• Assess learners skills and performance quality.
• Develop supplemental training material including job aids, training guides, facilitator guides and participant materials.
• Provide feedback on training content & curriculum reviews on a regular basis to ensure content accuracy.
• Support BPO Trainer relationships and aid in train-the-trainer sessions
• Build and maintain working relationships with Subject Matter Experts (SMEs) to review and edit training materials, facilitating the timely accomplishment of project deliverables.
• Assist in analyzing and finding solutions to training gaps and needs.
• Partner with Curriculum Specialists to develop coursework as needed.
• Support ongoing launches of new product features and services to ensure VX readiness to support new launches.
• Support Learning Management System (LMS) administration, including course assignments, uploading content, catalog management, testing, analytics, and reporting.
• Effectively communicate with team members and all stakeholders to ensure objectives, timelines and goals are being met.
• Maintain up-to-date knowledge of current operational practices.
• Provide a proactive drive towards individual and team professional development.

Basic Qualifications:
• 2+ years of training/facilitation/teaching/development experience.
• Customer Service/Experience/Contact Center knowledge.
• Strong project management and organizational skills, with the ability to independently manage multiple projects in a fast paced, dynamic environment.
• Ability to synthesize and communicate complex information in a clear and effective manner.
• Strong collaborative nature and communication skills to work effectively with peers, SMEs, and other business partners.
• Experience in gaining influence and engaging cross-generational audiences.

Preferred Qualifications:
• Knowledge of eLearning authoring tools (e.g., Adobe Captivate, Articulate, etc.)
• Experience with technical learning tools.
• DiSC, Situational Leadership, Strength Finder, and/or other professional development courses.

This role is considered hybrid, which means the employee will work a portion of their time on-site from a Company designated location and the remainder of their time remotely.

About Disney Streaming:

Comprised of the Company's international business units and various direct-to-consumer streaming services, Disney Media & Entertainment Distribution (DMED) aligns technology, media distribution and advertising sales into a single business segment to create and deliver personalized entertainment experiences to consumers around the world.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney's stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Hulu, LLC, which is part of a business we call Disney Streaming.

Hulu, LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

Jobcode: Reference SBJ-rb5j3y-18-118-227-69-42 in your application.