Team Lead Coordination

Job Description

Job
Team Lead, Project Coordination

Position Title

Team Lead, Project Coordination

This is a remote-based position.

Position Summary

This position is ideal for individuals who have the drive and desire to 'make things happen'. It requires a highly motivated individual with a desire to learn, lead and solve problems. If you like planning, organizing, and managing schedules, this is the perfect role for you. If you believe that great project management drives customer satisfaction and linguist engagement, and you love managing people, you will find this role to be the perfect fit for you. This position will be remote (select states/provinces in US or Canada) or in Burbank, CA.

Main Duties

As a Team Lead, you will:
• Oversee a group of project managers and coordinators located in Canada and the US.
• Help grow the team by recruiting, training, and mentoring newly hired project managers and coordinators. Set up individual and team goals, carry out performance reviews and provide coaching as needed.
• Assign projects, monitor workload and schedules of all North American production work. Ensure assigned projects are delivered on time and meet established quality thresholds.
• Collaborate with global Project Coordination Management, English Operations and Translator Management teams to set, promote, and follow best practices for localization project management.
• Participate in onboarding new clients and workflows with global Project Coordination Management and key stakeholders in the end-to-end production chain.
• Be the first point of escalation for project management quality and capacity concerns.
• Participate in performing issue root cause analysis and proposing and implementing preventive actions.
• Own and report team metrics on quality, productivity, and on-time delivery.
• Identify and communicate opportunities for continuous improvement, including opportunities to optimize workflows and resolve production or customer issues.
• Participate in planning, organizing and/or executing a variety of simultaneous, complex, and large-scale projects.
• Participate in production-related development scoping, documentation, and testing for our proprietary cloud-based platform.
• Assist Localization Operations management as a subject matter expert for internal and inter-departmental initiatives.

What You Bring
• Experience in leading, managing, mentoring, and training staff
• Exceptional communication skills across all levels (verbal, written)
• Experience with various localization workflows with emphasis on subtitling for media & entertainment distribution channels
• The ability to engage with and motivate culturally diverse, distributed teams (listen, influence, lead)
• An attraction to applying deep critical thinking to solve difficult problems
• Experience in fast-paced, entrepreneurial environment
• Strong organizational skills and attention to detail

Benefits
• You will be part of a large international and culturally diverse team
• You will have the opportunity to make an impact for the organization, the customers, and freelance partners
• You will have opportunities to further grow your leadership skills
• You will have the opportunity to learn about new products and workflows in a rapidly changing industry
• You will have the opportunity to expand your professional network

Diversity Statement

Deluxe is committed to inclusivity, fostering an environment where every employee feels comfortable bringing their full selves to work. It is our policy to provide equal employment opportunities to all applicants and employees. Applicants will receive consideration for employment without regard to, and will not be discriminated against, on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran status, sexual orientation, gender identity or expression, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. Deluxe will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable local, state, and federal law.

Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Deluxe. Please inform the company's HR representative if you need assistance completing any forms or to otherwise participate in the application process.

Jobcode: Reference SBJ-re10e1-18-191-21-86-42 in your application.