Subject Matter Expert - Technical Operations

Job Description

Job
Subject Matter Expert - Technical Operations

Position Overview

As a Technical Operations Subject Matter Expert, you will be instrumental in the implementation of the team's mission to build and maintain a supportive environment for new and existing users of Deluxe' s technology. In this role, your primary focus will be to evaluate pre-release system enhancements, support the onboarding of new clients and post-release system updates, and facilitate related testing, training, process design, implementation and software documentation within Deluxe Localization. Through your passion for technology, collaboration and training, you will empower the users to positively connect with software and have engaging experiences during pre-release and operationalization phases to achieve excellence. You will work cross functionally with Product, Subject Matter Experts and Individual Users to help position Deluxe as a digital leader in the industry.

Reponsibilities
• Leadership & Change Management: Demonstrate leadership capabilities while balancing and engaging internal and external stakeholders during all stages of software development and implementation, reacting smartly when business needs or priorities shift; foster relationships and collaborate with key stakeholders to build and maintain a supportive environment for strategic partnerships; facilitate communications regarding technology changes; demonstrate support towards cultural transformations that make Deluxe a digital leader.
• Management: Manage own projects within agreed upon deadlines; report on progress of own projects; contribute to projects managed by your teammates; identify opportunities or blockers during project execution and discuss potential solutions with your management and teammates.
• Projects: Contribute to the design and execution of projects related to software deployment such as:
• Evaluation of pre-release system enhancements; planning and driving execution of post-release implementation of new functionality or system updates.
• Defining best practices for technical writing as it relates to release instructions and overall documentation.
• Design and implementation of process revisions leading to simpler and more efficient workflows.
• Providing expert knowledge requiring critical thinking and effective root cause analysis, troubleshooting, providing interim stop-gap solutions until long-term viable solutions are proposed, developed and workable; escalating critical blockers efficiently and providing subject matter expertise to Product and Development teams on long-term solutions.

Jobcode: Reference SBJ-gqv6nx-3-146-221-204-42 in your application.