Service Delivery Coordinator

Job Description

Job
Service Delivery Coordinator (Fixed Term 12 months)

Position Title

Service Delivery Coordinator (Fixed Term 12 months)

Position Summary

Working in a team within Service Delivery, the Co-ordinator is responsible for the efficient delivery of digital broadcast materials for allocated clients, and/or channels across markets within agreed timelines and business rules. Demonstrating excellent customer focus and communication skills, the ability to prioritise and remain calm under pressure is essential. The role requires good project management skills and a keen interest in new technologies.

Main Duties
• Responsible for the efficient delivery of materials across specific markets, within agreed timelines and technical specifications
• Review systems for asset statuses and liaise across the Content Operations pillars and third parties as applicable to ensure all required content is created, ingested and QC passed within agreed timeframes to ensure streamlined processes and on time deliveries and re-deliveries when required.
• Liaise with Programming and Marketing departments in relation to availability of materials and delivery arrangements as required.
• Primary liaison for third party vendors and partners as required to ensure excellent service maintained within Content Operations and for the business

​Other General Activities:
• Attend and contribute to Team and Departmental meetings.
• Attend training sessions where applicable
• Work effectively with departmental colleagues and cross-functionally with other members of Content Operations
• Develop and maintain strong working relationships with internal and external parties.
• Adhere to defined business processes, taking opportunities to improve.
• Provide training for colleagues as required.
• Contribute suggestions for workflow and systems improvement. Provide holiday and sickness cover for colleagues under the 'Buddy' scheme.

What You Bring
• Proven demonstrable experience within the industry of file based and High-Definition technology, New Media and electronic file delivery
• Excellent administrative and project management skills essential
• High level of computer literacy essential

Competencies Required:

Builds Relationships
• Establishes critical team and external alliances.
• Facilitates win-win situations.
• Resolves conflicts effectively.
• Interacts well with people who have different backgrounds and work styles

Inspires Creativity and Innovation
• Facilitates the exchange of ideas and creation of new ones.
• Transfers ideas and successes across boundaries.
• Challenges the status quo.
• Conceives creative ideas to solve problems or meet objectives.

Communicates Effectively
• Obtains full engagement through inspiring communications.
• Provides appropriate rationale and context to drive commitment.
• Effectively persuades others to support ideas and plans.
• Tailoring of messages appropriately to the audience.
• Invites diverse points of view.
• Listens and asks questions to ensure understanding.
• Conveys relevant information in a candid and timely manner

Drives Results
• Self-Motivated & Solution driven attitude
• Translates strategy into specific priorities, objectives, and action plans.
• Manages projects, processes and resources to produce desired outcomes.
• Holds self and others accountable to high performance standards.
• Achieves high levels of customer satisfaction.
• Analyse problems effectively and takes action to resolve.
• Keeps commitments.

Exhibits Professional Excellence
• Pursues excellence with integrity, passion and courage.
• Sets a good example for others.
• Shows consistency in words and actions.
• Learns from personal and organizational experiences.
• Strives for self-improvement.
• Maintains composure under pressure.
• Earns the trust and respect of colleagues, partners and customers.
• Treats others with respect

Additional Information:

Some travel may be required

Jobcode: Reference SBJ-roj8xp-18-219-22-169-42 in your application.