Senior Business Analyst

Job Description

Job
Senior Business Analyst

Position Title

Senior Business Analyst – Deluxe PMO

Position Summary

The Senior Business Analyst is a key team member of the Deluxe Project Management Office in the US. This team member should be able to complete data analysis on services and workflows to understand migration plan to the new Deluxe One platform, a fully cloud-based distribution and asset management platform. The Senior BA should be able to mentor and/or guide BAs.

Are you the right candidate?

You will be a business analyst with a great portfolio behind you that demonstrates your ability to take on high profile projects, a can-do attitude, able to create practical plans when faced with ambiguity, demonstrate a flexible approach, and can suggest next steps and direction as opposed to require it to make positive progress. You will have at least 5+ years of BA experience.

You will have an understanding of the content media, publishing or similar industry and be able to quickly grasp the complexities of this business.

As a Senior Business Analyst you will already be able to build strong relationships with business and technology teams, adapting your style and approach to the audience and create a collaborative atmosphere. You will be enthusiastic and curious about how the business and technology works, driven by a desire to deliver a quality product but will also be mindful of the goals of the project and comfortable challenging when requirements stray from the scope, or the solution does not meet the needs of the business.

Key skills the Senior BA should demonstrate includes:
• Communication – written and spoken
• Technical Understanding/Capability
• Problem Solving
• Leadership
• Teamwork
• Client Management
• Business Operations understanding
• Multitask
• Must have experience working on large scale projects as well as handling day-to-day operational requests from the business
• Strong project management, ability to successfully manage multiple tasks at any given point, strong relationship building skills & communication skills
• Data analysis – Must have proficiency with Microsoft Excel, Tableau proficiency preferred
• 5+ Years of experience as a BA

Main Duties

Deluxe are in the middle of a complete business transformation as all digital medial distribution workflows are being re-engineered to on-board them to the new Deluxe One platform.
• Be a product SME within the Deluxe business in US
• Able to demo and explain to client services, technical services and operational teams and take them through the on-board process – from submitting data to the product team to embedding new process in the business
• Support and align efforts to meet customer and business needs
• Manage customer relationships and expectations by ensuring they have accurate up to date status of project activity, together with the PM
• Lead or participate in multiple projects by completing and updating project documentation; managing project scope; adjusting schedules when necessary; determining daily priorities; ensuring efficient and on-time delivery of project tasks and milestones; following proper escalation paths; and managing stakeholder relationships
• Provide leadership to team members and peers by collaborating with others; articulating ideas and viewpoints to senior management, peers, and others; identifying and initiating projects; managing resources; driving the resolution of issues; and holding self and team accountable for results
• Identify, create, and facilitate process design changes by conducting business and systems process analysis and design at a complex level; focusing on quality improvement and data management; ensuring data is reliable and valid; developing process improvements or re-engineering and recommending elimination; integrating new systems and processes with existing ones; and partnering with internal and external customers to ensure systems provided meet the long-term business strategies
• Provide and support the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes, and new responsibilities
• Provide project level analysis – producing required project analysis documentation (business requirements, scope matrix, use cases, sequence diagrams, future state proposals, UAT plan)
• Identify improvement opportunities (proactive and reactive)
• Elicit and clearly document business and systems requirements
• Assess business process and system inefficiencies
• Identify ways to increase adoption and customer satisfaction
• Demonstrated fluency in business processes and process differentiation
• Understand and negotiate needs and expectations of multiple stakeholders
• Serve as a liaison between Operations, Client Services and Technology Services to assist or gather business requirements needed for system modifications, enhancement, and implementations
• Create and maintain issue logs, meeting minutes, meeting schedules, project summaries and updates as needed
• Meet with project team regularly to review project deliverables and deadlines, decide on mitigating or resolving actions for risks or issues or decide to escalate
• Support system conversions, upgrades, enhancements

We offer competitive pay and a comprehensive benefits program including medical, dental & vision coverage, vacation & sick leave, 401(k), and more.

Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Deluxe. Please inform the company's HR representative if you need assistance completing any forms or to otherwise participate in the application process.

Jobcode: Reference SBJ-g32z9q-3-149-239-110-42 in your application.